Application Support Specialist

Allura Partners; Sydney; Hybrid; AUD 80,000 - 110,000; Full time

Job summary

Allura Partners is seeking a sharp Production Support Engineer to keep a fintech platform healthy and support end users. You’ll work across a Windows environment in a hybrid AWS/Azure setup, monitoring the platform with Datadog and Snowflake.

You’ll triage incidents using SQL and lead major incidents with clear stakeholder communication. The role suits someone with 3–5 years in application/production and IT support, with experience in ticketing systems like Jira or ServiceNow.

Qualifications

• 3–5 years in application/production and IT support.
• Confident writing SQL queries to investigate incidents.
• Windows and Microsoft 365 support experience.
• Exposure to monitoring tools such as Datadog, New Relic or Splunk.

Responsibilities

• Resolve application issues for end users across the fintech platform.
• Support a Windows environment across a hybrid AWS and Azure setup.
• Monitor the bespoke platform using Datadog, SaaS tools and Snowflake.
• Triage incidents with SQL to determine root cause.
• Lead major incidents with resolution plans and update stakeholders.
• Handle laptops, walk-ups, asset management and meeting room AV.
• Run Microsoft onboarding and offboarding processes.
• Leverage AI tools to automate workflows.

Skills

SQL querying

Windows support

Microsoft 365

Monitoring tools

Fintech experience

Ticketing systems

Python scripting

PowerShell scripting

Proactive mindset

Tools

Datadog

New Relic

Splunk

Jira

ServiceNow

Zendesk

Salesforce

Snowflake

Python

PowerShell

Job description

Our client is a fast-paced fintech running their own bespoke platform. They're after a sharp, switched-on Production Support Engineer to keep that platform healthy and look after the people who use it. It's a genuine mix of application and End User IT support, and it's a great next step for someone with 3 to 5 years under their belt who's ready to grow.

What you'll be doing

• Resolving application issues for end users across the fintech platform
• Supporting a Windows environment across a hybrid AWS and Azure setup
• Supporting and monitoring the bespoke platform using Datadog, SaaS tools and Snowflake
• Using relational databases (SQL) to triage incidents and get to root cause
• Leading major incidents, building resolution plans and keeping stakeholders informed with clear comms
• Handling laptops, walk-ups, asset management and meeting room AV
• Running Microsoft onboarding and offboarding
• Using AI tools to automate processes and improve workflows

What you'll bring

• 3 to 5 years in application/production AND IT support
• Confident writing SQL queries to investigate incidents
• Windows and Microsoft 365 support experience
• Exposure to monitoring tools such as Datadog, New Relic or Splunk
• SAAS/Fintech experience is preferable
• Experience with ticketing systems (Jira, ServiceNow, Zendesk)
• Salesforce, Snowflake, scripting (Python, PowerShell) or fintech experience is a bonus
• A proactive mindset. You think through problems, not just log them

Why this role

• Fast-paced business where you'll learn quickly and see the impact of your work
• Independence and ownership from day one
• Hands-on learning with relational databases and monitoring tools