Technical Architect - ServiceNow

NSW Health; Willoughby City Council; Hybrid; AUD 180,000 - 202,000; Full time

Benefits offered by this job

Hybrid work flexibility

Salary packaging

Career development

Wellbeing initiatives

Job summary

eHealth NSW is seeking a Technical Architect to lead the evolution of NSW Health's ServiceNow platform, driving architecture, integration, and governance. The role focuses on scalable, future-ready solutions with hybrid work options in Chatswood, St Leonards or Charlestown.

You will design enterprise solutions balancing business needs and long-term platform sustainability, providing trusted guidance on strategy and emerging technologies.

Qualifications

• Experience leading architecture for large enterprise platforms.
• Extensive hands-on ServiceNow experience.
• Ability to balance business needs with long-term platform sustainability.

Responsibilities

• Lead the ServiceNow architecture strategy for enterprise-wide service management.
• Drive technology roadmaps and governance for scalable solutions.
• Design and deliver innovative, sustainable platform architectures.

Skills

ServiceNow architecture

Enterprise architecture

Governance

Integration

Leadership

Tools

ServiceNow

Job description

Technical Architect (Health Manager Level 5)

Drive the evolution of NSW Health's ServiceNow platform, delivering smarter digital services – while enjoying hybrid flexibility, competitive pay, and real career growth.

• Permanent Full Time
• Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
• Attractive salary from $180,279 up to $201,662 + 12% Super + 17.5% annual leave loading

Applications Close:

11:59pm, Sunday 11th October 2026

Your work matters at eHealth NSW

As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW .

Join the Team

As a Technical Architect within our ServiceNow team, you will lead the design and evolution of one of NSW Health's most critical enterprise platforms. You'll provide strategic direction on ServiceNow architecture, integration, and technical governance, delivering scalable and sustainable solutions that enhance service delivery across the organisation. This is an opportunity to influence enterprise-wide technology decisions and help shape a modern, maintainable, and future-ready ServiceNow environment.

In this role, you will:

• Lead the ServiceNow architecture strategy to deliver scalable, enterprise-wide service management solutions.
• Drive technology roadmaps that support scalable, future-ready service management solutions.
• Design and deliver innovative solutions that solve complex business challenges.
• Has extensive hands-on experience with the ServiceNow platform, including architecture, integration, governance, and platform optimisation.
• Designs enterprise solutions with confidence, balancing business needs, technical requirements, and long-term platform sustainability.
• Leads through expertise and influence, providing trusted advice on ServiceNow strategy, emerging technologies, and best-practice service management.

Why work at eHealth NSW

At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:

• Hybrid and flexible working options to support balance and productivity
• Allocated day off per month in addition to annual leave
• Salary packaging to maximise your take-home pay
• Career development and learning opportunities to help you grow
• Wellbeing initiatives like Fitness Passport to support your physical and mental health

Important information

• This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.