Hybrid Technical Support Specialist – Apps & Incidents

NSW Public Service Commission; Burwood; Hybrid; AUD 100,000 - 110,000; Full time

Job summary

Transport for NSW is seeking a Technical Support Officer (NSWT) to join a high-performing team in Burwood, NSW. The role focuses on delivering Level 1 and Level 2 application support, coordinating vendor and stakeholder engagement, and contributing to testing and enhancements of critical systems.

Permanent full-time employment with hybrid work arrangements offers the opportunity to diagnose issues, drive incident resolution, and improve service delivery for millions of customers across NSW.

Qualifications

• Experience in application support, IT operations, service management, or enterprise technology environments.
• Ability to diagnose root causes and deliver effective solutions.
• Experience in incident management, application administration, user access governance, testing, monitoring, and operational support.
• Strong stakeholder engagement and collaboration in lean, high-performing teams.

Responsibilities

• Deliver Level 1 and Level 2 technical support for applications.
• Coordinate vendor and stakeholder engagement.
• Contribute to application enhancements and testing activities.
• Drive continuous service improvement.

Skills

Technical support

Incident management

Application administration

User access governance

Testing

Monitoring

Operational support

Job description

Transport for NSW is seeking a Technical Support Officer (NSWT) to join a high-performing team in Burwood, NSW. The role focuses on delivering Level 1 and Level 2 application support, coordinating vendor and stakeholder engagement, and contributing to testing and enhancements of critical systems.

Permanent full-time employment with hybrid work arrangements offers the opportunity to diagnose issues, drive incident resolution, and improve service delivery for millions of customers across NSW.