Application Support Engineer (Level 2/3)

Peoplebank; Canberra; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Dedicated Account Manager

Contractor payroll and admin support

Flexible contracting options

Weekly payments

Contractor-focused service

Job summary

Peoplebank, part of RGF Staffing ANZ, is seeking an Application Support Engineer (Level 2/3) for a Federal Government client in Canberra. This is a 12-month contract with two 12-month extensions, located in Canberra, ACT, onsite 5 days a week.

You will provide Level 2/3 support for critical applications at the Australian Passport Office, perform system administration, troubleshooting, deployments, and contribute to SDLC initiatives while collaborating with software teams.

Qualifications

• Strong experience in application troubleshooting and problem resolution.
• Experience with PowerShell scripting and task automation.
• Intermediate T-SQL skills and SQL database experience.
• Experience supporting software development teams and SDLC processes.
• Knowledge of ITIL Incident, Problem, Change and Release Management.
• Strong analytical and problem-solving abilities.

Responsibilities

• Provide Level 2 and 3 technical support for business-critical applications.
• Perform systems administration, monitoring, and incident investigation.
• Investigate complex issues and coordinate with vendors when needed.
• Monitor performance and contribute to application availability and reliability.
• Support deployments, patches, testing, and change management.
• Collaborate with software development teams across the SDLC.
• Develop and maintain operations documentation and knowledge bases.
• Participate in BAU activities and continuous improvement projects.

Skills

PowerShell scripting

T-SQL

SQL databases

SDLC understanding

ITIL processes

Analytical skills

Tools

Azure DevOps

Windows Server

Linux

Job description

About Peoplebank

Peoplebank, part of RGF Staffing ANZ, is a leading talent solutions provider. We place the brightest IT & digital professionals into some of the region’s top employers. We are expert recruiters who have been placing IT & digital specialists with some of the most dynamic and recognised organisations in the Asia Pacific region for over 34 years.

About Peoplebank

Peoplebank, part of RGF Staffing ANZ, is a leading talent solutions provider. We place the brightest IT & digital professionals into some of the region’s top employers. We are expert recruiters who have been placing IT & digital specialists with some of the most dynamic and recognised organisations in the Asia Pacific region for over 34 years.

About The Role

Our Federal Government Client is seeking an Application Support Engineer (Level 2/3). This is a 12-month contract role with two 12-month extension options, located in Canberra, ACT. This is an onsite role requiring 5 days per week in the office.

As The Selected Candidate, You Will

• Provide Level 2 and Level 3 technical support for business-critical applications used by the Australian Passport Office.
• Perform systems administration, application monitoring, troubleshooting, incident investigation, and technical problem resolution.
• Investigate and resolve complex application issues, providing technical support to stakeholders and escalating issues to vendors when required.
• Monitor system performance, identify operational improvements, and contribute to improving application availability and reliability.
• Support application deployments, software updates, patches, fixes, testing activities, and change management processes.
• Work collaboratively with software development teams throughout the Software Development Life Cycle (SDLC).
• Develop and maintain operational documentation, procedures, and knowledge base articles for support teams.
• Participate in BAU activities, technical projects, and continuous improvement initiatives.

To Be Successful In This Role You Should Have

• Strong technical skills and experience in application troubleshooting, diagnosing, testing, and resolving complex technical issues.
• Experience with PowerShell scripting and task automation.
• Intermediate T-SQL skills and strong experience working with SQL database technologies.
• Experience supporting software development teams and understanding SDLC processes.
• Knowledge and practical experience with ITIL Incident, Problem, Change, and Release Management processes.
• Strong analytical and problem-solving skills with the ability to resolve complex application issues.

It Is Desirable If You Have

• Windows Server and Linux administration experience.
• Experience with release automation using Azure DevOps or similar tools.
• Ability to manage multiple concurrent activities while balancing priorities, dependencies, and risks.
• Strong written and verbal communication skills with the ability to collaborate effectively with technical and business stakeholders.

Due to security clearance requirements for this role, candidates must be Australian citizens with the ability to obtain a Negative Vetting Level 1 (NV1) security clearance.

Benefits Of Being a Peoplebank Candidate

• Personalised Attention: You’ll be assigned a dedicated Account Manager to support your unique needs.
• User-Friendly Services and Ongoing Support: Easy online timesheet lodgement, plus full access to contractor care, payroll, and admin support throughout your contract.
• Choice and Flexibility: A wide variety of contracting options tailored to your preferences and circumstances.
• Industry-Leading Payroll Services: Enjoy the reliability of accurate, on-time weekly payments.
• Contractor Satisfaction Focus: Our goal is to be your top choice for IT contracting and permanent roles—with your success at the centre of everything we do.

Applications close: Tuesday, 4 August 2026

Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.