Application Support Analyst & Trainer – Hybrid

Phillips Ormonde Fitzpatrick; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Parental leave

Salary continuance

Generous leave

Hybrid working

Wellbeing programs

Bonus program

Job summary

Phillips Ormonde Fitzpatrick (POF) is seeking an Application Support Analyst and Trainer to join our Melbourne IT team. You will provide user support and training, ensure smooth operation of our in-house software, and help configure, administer and optimise database applications.

Reporting to the IT manager, you will train staff, maintain training materials, and collaborate with IT and Learning & Development to create online training resources and templates.

Qualifications

• Bachelor’s degree in business administration, information technology, or related field.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent documentation and writing skills.
• Ability to collaborate effectively with cross-functional teams.
• Proficiency in conducting user testing.

Responsibilities

• Provide technical assistance, troubleshoot, and resolve user queries to ensure smooth functioning of software applications.
• Train and onboard new employees on the firm’s in-house system and provide ongoing training opportunities for existing employees.
• Create and maintain detailed training materials and documentation, coordinating with IT and Learning & Development for online training.
• Configure system parameters, workflows and permissions as needed.
• Create and maintain email, letter and form templates as required.
• Serve as a liaison between attorneys/biz users and IT to understand and support business needs.
• Identify opportunities for process optimisation and work with IT to design and implement solutions.

Skills

Analytical thinking

Problem solving

Critical thinking

Documentation

Collaboration

User testing

Education

Bachelor’s degree (business admin / IT)

Tools

SQL

Job description

Phillips Ormonde Fitzpatrick (POF) is seeking an Application Support Analyst and Trainer to join our Melbourne IT team. You will provide user support and training, ensure smooth operation of our in-house software, and help configure, administer and optimise database applications.

Reporting to the IT manager, you will train staff, maintain training materials, and collaborate with IT and Learning & Development to create online training resources and templates.