In-House Systems Support Analyst — Training & Hybrid Work

Phillips Ormonde Fitzpatrick; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible and hybrid working

Health and wellbeing programs

Reward and recognition including bonus

Gender-neutral parental leave

Salary continuance

Generous leave provisions

Job summary

Phillips Ormonde Fitzpatrick is seeking an Application Support Analyst to join our Melbourne IT team. You will provide user support and training and ensure the smooth operation of our in-house software systems.

You will support, configure, and administer our database applications, and collaborate with IT and Learning & Development to create online training materials. Reporting to the IT manager, you will conduct acceptance testing of system changes before release to production and help document

Qualifications

• Bachelor’s degree in business administration, information technology, or related field
• Strong analytical, problem-solving, and critical-thinking skills
• Excellent documentation and writing skills
• Ability to collaborate effectively with cross-functional teams
• Proficiency in conducting user testing
• Previous experience in user training

Responsibilities

• Provide technical assistance, troubleshoot, and resolve user queries to ensure smooth operation of software applications
• Train and onboard new employees on the firm’s in-house system and provide ongoing training
• Create and maintain detailed training materials and documentation with IT and Learning & Development
• Configure system parameters, workflows and permissions where appropriate
• Create and maintain email, letter and form templates as needed
• Collaborate with internal teams to document business processes
• Acceptance testing of all system changes before release to production

Skills

Analytical thinking

Problem-solving

Critical-thinking

Documentation and writing

Cross-functional collaboration

User testing

User training

Education

Bachelor's degree in Business Administration / IT

Cert IV in Training & Assessment

Tools

SQL

XML

HTML

JSON

Job description

Phillips Ormonde Fitzpatrick is seeking an Application Support Analyst to join our Melbourne IT team. You will provide user support and training and ensure the smooth operation of our in-house software systems.

You will support, configure, and administer our database applications, and collaborate with IT and Learning & Development to create online training materials. Reporting to the IT manager, you will conduct acceptance testing of system changes before release to production and help document