Application Specialist

BGIS, Business Improvement Team; Melbourne; Hybrid; AUD 102,000 - 138,000; Full time

Benefits offered by this job

Spot recognition vouchers

Employee referral bonus

Flare discounts

Job summary

BGIS is seeking an experienced Application Specialist (Product Owner) to support and maintain WorkBuddy Job Management and Field Services across our social housing portfolio. Based in Sydney or Melbourne CBD, this hybrid role reports to the Enterprise Systems Manager and collaborates with vendors.

Responsibilities include administration, issue escalation, system upgrades, data integrity, reporting, dashboards, and documentation.

Qualifications

• Experience in application/system administration and support in a corporate/enterprise environment.
• Experience supporting trade, job management, workflow, field service, or operational platforms is highly regarded.
• Demonstrated experience troubleshooting technical issues and supporting incident resolution processes.
• Experience working with external vendors/service providers to resolve system issues or deliver enhancements.
• Hands-on experience with system upgrades, migrations, optimisation, testing, and documentation.
• Experience preparing reports, dashboards, and data insights to support business decisions.
• Strong stakeholder engagement and written/verbal communication skills.

Responsibilities

• Administer, configure, and maintain business systems to support performance, stability, security, and data integrity.
• Manage user accounts, permissions, access controls, and system updates across applications.
• Act as an escalation point for application-related incidents, providing timely support and guidance.
• Review business processes, gather requirements, and support system improvements, workflows, and integrations.
• Coordinate system upgrades, enhancements, migrations, and testing with stakeholders and vendors.
• Monitor and resolve integration, API, and data flow issues, including failed transactions.
• Work with external vendors to resolve technical issues and improve platform functionality.
• Develop and maintain system documentation, SOPs, troubleshooting guides, and training materials.
• Prepare reports, dashboards, data insights, and KPI tracking for system visibility.

Skills

Stakeholder engagement

Communication skills

Analytical thinking

System troubleshooting

Education

Bachelor’s degree in CS/IT/Business Systems

Tools

Microsoft Office

Copilot

Job description

BGIS, Business Improvement Team – Melbourne VIC

Application Specialist – Sydney or Melbourne CBD

Location: Sydney, NSW or Melbourne, VIC
Company: BGIS, Business Improvement Team
Employment Type: Full Time, 8 Month Fixed Term Opportunity with the opportunity to become permanent, Hybrid
Salary: $120,000 pro rata + Superannuation

We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global provider in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence.

Purpose of the Role

BGIS is seeking an experienced Application Specialist (Product Owner) to support, manage, and maintain key business system (WorkBuddy Job Management and Field Services Management) across our social housing portfolio. Reporting directly to the Enterprise Systems Manager, you will work collaboratively with internal teams, clients, and external vendors to support system performance, user experience, data accuracy, reporting, and ongoing platform enhancements.

This newly created position has been established due to continued business growth, with further growth anticipated across the business. The role will support a specialised, industry-specific platform (WorkBuddy), requiring a strong background in application support, system administration, stakeholder engagement, and vendor management. You'll play an important role in maintaining platform performance, identifying opportunities for improvement, resolving system issues, and helping deliver enhancements that support business operations.

The ideal candidate will be detail-oriented, a critical thinker, and solutions-focused, with the ability to work across multiple priorities, communicate clearly with stakeholders, and support practical system improvements that meet business needs.

Key Responsibilities

• Administer, configure, and maintain business systems to support performance, stability, security, and data integrity.
• Manage user accounts, permissions, access controls, and system updates across applications.
• Act as an escalation point for application-related incidents, providing timely support, documentation, and user guidance.
• Review business processes, gather requirements, and support system improvements, workflows, and integrations.
• Coordinate system upgrades, enhancements, migrations, and testing activities with stakeholders and vendors.
• Monitor and resolve integration, API, and data flow issues, including delayed or failed transactions.
• Work closely with external vendors to resolve technical issues and improve platform functionality.
• Develop and maintain system documentation, SOPs, troubleshooting guides, and training materials.
• Prepare reports, dashboards, data insights, and KPI tracking to support system visibility and service improvement.
• Conduct regular system health checks and data audits to maintain accurate and reliable information.

Education, Experience & Skills

• Proven experience in application, system, or platform administration and support within a corporate or enterprise environment.
• Experience supporting trade, job management, workflow, field service, or operational platforms will be highly regarded.
• Demonstrated experience troubleshooting technical issues and supporting incident resolution processes.
• Experience working with external vendors and service providers to resolve system issues or deliver enhancements.
• Hands-on experience with system upgrades, migrations, optimisation, testing, and documentation.
• Experience preparing reports, dashboards, and data insights to support business decision-making.
• Strong stakeholder engagement and communication skills, both written and verbal.
• High attention to detail, particularly across system configuration, reporting, and data accuracy.
• Ability to manage multiple priorities and work both independently and collaboratively.
• Proficiency in Microsoft desktop applications including Excel, Word, PowerPoint, Visio, Outlook, and Copilot.
• Sound understanding of data integrity, reporting, KPI tracking, and the commercial impact of system decisions.
• Ability to handle confidential information with discretion.
• Bachelor’s degree in Computer Science, Information Technology, Business Systems, or a related discipline.
• Experience supporting bespoke or industry-specific platforms.
• Exposure to vendor-managed platforms, workflow systems, field service systems, or job management systems.
• Experience working across large, service-based, facilities management, property, or operational environments.
• Experience supporting clients or external stakeholders as part of system administration or platform support.

Workplace Flexibility

This position will be based from either our Sydney World Square office or our Melbourne CBD office, both conveniently located close to public transport.

This role offers a hybrid working arrangement of 3 days in the office and 2 days working from home, operating during core business hours, Monday to Friday.

Why Join BGIS?

Key Benefits Include:

• Spot recognition vouchers and $2,000 employee referral bonus.
• Access to Flare for discounts across retailers, energy, utilities & much more!
• Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers
• AFR Best Places to Work 2024 & 2025
• Winner of Inspiring Workplaces Award 2025
• Career progression through secondments & internal mobility
• Endorsed by Work180 as an employer of choice for women
• Recognised by WORK180 as a Top 5 Employer for career development opportunities
• Recognised as a top 101 Workplace for Women in 2026 by Work180

BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.

To be successful in the role, applicants must have full working rights in Australia.

Explore more opportunities at https://apac.bgis.com