Vacant & Upgrade Works Coordinator

BGIS, Community Housing and Property Services; Melbourne; Hybrid; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid working arrangement

Career development opportunities

Volunteer days

Employee referral bonus

Wellbeing initiatives

Job summary

BGIS, Community Housing and Property Services – Melbourne VIC is seeking a Vacant & Upgrade Works Coordinator to support vacant property, upgrade and programmed works across a residential portfolio in South-East Melbourne. You will coordinate work orders, schedules, documentation and stakeholder communication, reporting to the Vacant & Upgrade Works Manager.

The role requires strong organisation, attention to detail and experience coordinating multiple activities with field teams and

Qualifications

• Experience in administration, coordination or customer service.
• Experience managing records, reports and documentation.
• Strong organisation and time management skills.
• Clear written and verbal communication skills.
• Strong attention to detail and data accuracy.
• Confidence coordinating multiple stakeholders and work activities.
• Proficiency in Microsoft Office and business management systems.
• Secondary school completion or equivalent.
• Full working rights in Australia.
• Qualification in Business Administration or a related discipline.
• Experience within residential maintenance, construction, facilities management or property services.
• Experience using work order management systems.
• Knowledge of Schedules of Rates and maintenance processes.

Responsibilities

• Review work orders and prepare work packages for delivery.
• Coordinate supervisors, subcontractors and trade resources.
• Prepare work programs and schedules.
• Monitor work progress and contractual timeframes.
• Maintain accurate records and updates within WorkBuddy.
• Support variations, approvals, drawings and warranty documentation.
• Follow up outstanding actions with subcontractors and operational teams.
• Monitor service requirements and elevate delays or risks.
• Prepare work-in-progress and operational reports.
• Support improvements to workflows, data quality and customer outcomes.

Skills

Administration

Coordination

Customer service

Organization

Time management

Communication

Attention to detail

Problem solving

Education

Secondary school completion or equivalent

Business Administration qualification

Tools

Microsoft Office

Work order management systems

Job description

BGIS, Community Housing and Property Services – Melbourne VIC

Vacant & Upgrade Works Coordinator – South-East Melbourne

Location: South-East Metropolitan Melbourne, VIC
Company: BGIS, Community Housing and Property Services
Employment Type: Permanent Full-Time, Hybrid, Core Business Hours

We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across property, infrastructure and essential services.

With significant growth continuing across Victoria, we are creating new opportunities to support a recently acquired client and an important portfolio of residential properties across South-East Melbourne.

Purpose of the Role

BGIS is seeking a Vacant & Upgrade Works Coordinator to support vacant property, upgrade and programmed works across a community-focused residential portfolio.

Reporting to the Vacant & Upgrade Works Manager, you will coordinate work orders, schedules, documentation and communication between supervisors, field teams, subcontractors and client stakeholders.

The ideal candidate will be organised, collaborative and attentive to detail, with experience coordinating multiple activities and maintaining accurate information.

Key Responsibilities

• Review work orders and prepare work packages for delivery
• Coordinate supervisors, subcontractors and trade resources
• Prepare work programs and schedules
• Monitor work progress and contractual timeframes
• Maintain accurate records and updates within WorkBuddy
• Support variations, approvals, drawings and warranty documentation
• Follow up outstanding actions with subcontractors and operational teams
• Monitor service requirements and elevate delays or risks
• Prepare work-in-progress and operational reports
• Support improvements to workflows, data quality and customer outcomes

Education, Experience & Skills

• Experience in administration, coordination or customer service
• Experience managing records, reports and documentation
• Strong organisation and time management skills
• Clear written and verbal communication skills
• Strong attention to detail and data accuracy
• Confidence coordinating multiple stakeholders and work activities
• Practical problem-solving and prioritisation skills
• Proficiency in Microsoft Office and business management systems
• Secondary school completion or equivalent
• Full working rights in Australia
• Qualification in Business Administration or a related discipline
• Experience within residential maintenance, construction, facilities management or property services
• Experience using work order management systems
• Knowledge of Schedules of Rates and maintenance processes

Workplace Arrangements

This is a permanent full-time position based in South-East Metropolitan Melbourne and operating during core business hours.

A hybrid working arrangement is available after Go Live, with workplace attendance required to support collaboration with operational teams and stakeholders.

Why Join BGIS?

Join a newly established team supporting residential property works that make a meaningful difference to local communities.

Key Benefits Include:

• Hybrid working arrangement
• Career development opportunities within a global organisation
• Supportive and inclusive team environment
• Meaningful work supporting residential properties and communities
• Spot recognition vouchers and a $2,000 employee referral bonus
• Access to Flare discounts across retailers, energy providers, utilities and more
• Fitness Passport access for you and your family
• Employee Assistance Program and wellbeing initiatives
• Two paid volunteer days each year
• Career opportunities through secondments and internal mobility
• Endorsed by WORK180 as an employer of choice for women
• Recognised as a Top 101 Workplace for Women in 2026 by WORK180

As a global leader in facilities management, asset management, project delivery and workplace solutions, BGIS manages over 50,000 client locations worldwide and employs more than 10,000 people globally.

BGIS is an equal opportunity employer. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, people with disability and people from culturally diverse backgrounds.

Applicants must have full working rights in Australia.