Application Software Support Engineer

Knowledgeone Corporation; Noosa Shire; On-site; AUD 65,000 - 85,000; Full time

Job summary

Knowledgeone Corporation seeks an experienced software support specialist to assist customers across AU/NZ/US/UK with installation, troubleshooting and maintenance of our Microsoft-based products.

You will join a team of support professionals delivering timely solutions, improving incident response, and contributing to documentation and knowledge resources. The role is office-based, full-time, with standard working hours and no remote work.

Qualifications

• 2+ years of software support experience, ideally with a software vendor

Responsibilities

• Provide technical support to customers via phone, email and other channels.
• Troubleshoot software and system user issues and propose practical solutions.
• Build strong customer relationships through phone and other contact methods.
• Use incident management system to log and track inquiries and incidents.
• Assist in final testing of new products and updates before release.
• Coordinate with programmers on bugs and fixes and verify resolution.
• Contribute to support documentation, FAQs and internal knowledge resources.
• Assist customers via Teams or other online resources to install products or resolve issues.
• Develop product customisations using SQL stored procedures and triggers.
• Complete and file required paperwork and records.
• Supervise and maintain network administration, backups, updates and user management.

Skills

SQL

RDBMS

Windows OS

Networking

Troubleshooting

Customer service

Team player

Documentation

Communication

Learning agility

Tools

SQL Server

Teams

Incident management system

Job description

Knowledgeone Corporation seeks an experienced software support specialist to assist customers across AU/NZ/US/UK with installation, troubleshooting and maintenance of our Microsoft-based products.

You will join a team of support professionals delivering timely solutions, improving incident response, and contributing to documentation and knowledge resources. The role is office-based, full-time, with standard working hours and no remote work.