Application Manager (REDCap)

Queensland Health; City of Brisbane; On-site; AUD 120,000 - 150,000; Full time

Job summary

Queensland Health is seeking an Applications Manager (REDCap) to lead governance, administration and continuous improvement of enterprise REDCap applications in the Queensland Health environment. You will manage access, releases and disaster recovery, while advising senior leaders on data use and governance.

The role requires strong stakeholder engagement, ITIL-aligned service management and a proactive, autonomous approach to ensure services meet business needs in a dynamic health environment.

Qualifications

• Comprehensive knowledge of the Queensland Health environment and data governance requirements.
• Understanding of REDCap system, workflow and project design.
• Experience managing an enterprise application and providing specialist advice.

Responsibilities

• Lead governance, administration and continuous improvement of enterprise REDCap applications.
• Oversee system access, training resources, and stakeholder collaboration.
• Manage software releases, testing, patching, maintenance and disaster recovery planning.
• Provide expert advice to senior leaders on health data usage and governance.

Skills

REDCap governance

ITIL service management

Stakeholder management

Data governance

Written and verbal communication

Tools

REDCap

Job description

Take the next step in your career with this exciting opportunity within Queensland Health!

What you'll do

As the Applications Manager (REDCap), you will lead the governance, administration, and continuous improvement of enterprise REDCap applications, ensuring access requests are managed in accordance with established custodian requirements and relevant policies. Acting as the primary service management point of contact, you will oversee system access, develop training and knowledge resources, and collaborate with a diverse range of stakeholders to ensure applications continue to meet current and future business needs. You will be responsible for managing software releases, system enhancements, testing, patching, preventative maintenance, and service continuity planning, including disaster recovery and outage management. In this role, you will monitor application performance, manage risk, auditing and compliance requirements, and establish governance frameworks that support the appropriate use of applications and health information. You will provide expert advice to senior leaders on opportunities to enhance the use of health data and information, maintain strong relationships with stakeholders across all levels of the Department of Health, and contribute to strategic initiatives that support service and program objectives. Using sound judgement and ethical decision-making, you will also **escalate** critical issues when required and undertake additional duties to support the priorities of the Digital Health Branch.

About you

We are searching for someone who has:

• A comprehensive understanding of the Queensland Health environment, with demonstrated experience and knowledge of Queensland Health data collections, sources and data governance requirements.
• Comprehensive contemporary knowledge in the system, workflow and design of projects in the REDCap
• Demonstrated ability managing an enterprise application, providing specialist advice and application support activities in alignment with ITIL service management.
• Highly developed written and oral communication, negotiation, problem solving and interpersonal skills including experience in stakeholder relationship management.
• Demonstrated ability to manage diverse activities and priorities across organisational boundaries to ensure that service delivery meets agreed service levels in a customer focused ICT environment.
• Flexible and agile professional approach, including the ability to work autonomously and show

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

• 12.75% superannuation
• 17.5% leave loading
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands‑on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.