Senior Technology Officer

Queensland Health; Gold Coast City; Hybrid; AUD 100,000 - 130,000; Full time

Benefits offered by this job

12.75% superannuation

Leave loading 17.5%

Job summary

Queensland Health is seeking a Senior Technology Officer to deliver high‑level ICT support across Queensland Health sites through both on‑site and remote service delivery. You will configure, install, monitor, and manage ICT systems, investigate incidents and meet service levels while ensuring compliant practices.

You will mentor junior staff, contribute to procedures within your domain, and stay current with new ICT technologies relevant to eHealth Queensland.

Qualifications

• Demonstrated expertise in managing, configuring, monitoring and implementing ICT environments.

Responsibilities

• Provide high-level ICT support to Queensland Health sites onsite and remotely.
• Configure, install, monitor, manage and support ICT systems and resolve incidents within SLAs.
• Mentor junior staff and contribute to development and maintenance of procedures.

Skills

ICT environments

Incident management

ServiceNow

ITIL

Stakeholder collaboration

Mentoring

Job description

Take the next step in your career with this exciting opportunity within Queensland Health!

What you'll do

As the Senior Technology Officer, you will provide high-level ICT support to Queensland Health sites through both onsite and remote service delivery, ensuring reliable and effective technology solutions are maintained across diverse environments. You will configure, install, monitor, manage and support ICT systems, using your technical expertise to investigate and resolve incidents in a timely manner while meeting agreed service levels and eHealth incident management requirements. Working collaboratively with clients and stakeholders, you will deliver exceptional customer service, provide technical advice, and contribute to the development and maintenance of procedures within your technical domain. You will also play a key role in supporting and supervising staff, fostering the delivery of high-quality ICT services and ensuring compliance with established standards, policies and procedures.

About you

We are searching for someone who has:

• Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
• Proven experience in delivering high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
• Proven experience and ability to identify and resolve ICT related problems within defined Service Level Agreements.
• Demonstrated ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.
• Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff, and enhance the provision of quality client service in a team environment.
• Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
• Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.
• Ability to maintain an awareness and understanding of new and emerging ICT technologies and products as they relate to eHealth Queensland.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

• 12.75% superannuation
• 17.5% leave loading
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.