Senior Deployment Technician

Queensland Health; City of Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

12.75% superannuation

17.5% leave loading

24/7 confidential employee support

Job summary

Queensland Health is seeking a Senior Deployment Technician to deliver technology deployment and refresh activities across Queensland Health sites, providing high-quality customer service and technical support to ensure successful outcomes for all users.

You will work closely with the Deployment Coordinator on device preparation, deployment, installation, stock management and replacement activities, while applying eHealth incident management practices and contributing to asset records.

Qualifications

• Demonstrated ability to manage ICT environments across technical domains.
• Ability to deliver high-quality ICT support with workload management and unsupervised work.
• Ability to identify and resolve ICT problems within defined SLAs.
• Mentoring of junior staff to enhance client service in a team environment.
• Excellent oral and written communication for system documentation and reports.
• Ability to quickly learn ServiceNow and ITIL processes.

Responsibilities

• Deliver technology deployment and refresh activities across Queensland Health sites.
• Support device preparation, deployment, installation, stock management and replacement activities per established work processes.
• Investigate and resolve incidents, apply eHealth incident management practices and maintain service levels.
• Contribute to asset management through accurate record keeping and participate in asset activities.
• Provide onsite and remote ICT support to Queensland Health sites as required, collaborating with stakeholders to ensure reliable services.

Skills

ICT environment management

Customer service

Problem solving

Mentoring junior staff

Communication skills

ServiceNow

ITIL familiarity

Multi-task coordination

Tools

ServiceNow

ITIL

Job description

As the Senior Deployment Technician, you will play a key role in delivering technology deployment and refresh activities across Queensland Health sites, providing high-quality customer service and technical support to ensure successful outcomes. You will work closely with the local Deployment Coordinator to support the delivery of the WSR program, including device preparation, deployment, installation, stock management, and replacement activities in accordance with established work processes. Using effective communication and problem-solving skills, you will investigate and resolve incidents, apply eHealth incident management practices, and ensure agreed service levels are maintained. You will also contribute to asset management integrity through accurate record keeping and participation in regular asset activities, while providing financial and administrative support associated with quoting, ICT assets, and equipment management. In addition, you will provide both onsite and remote support to Queensland Health sites as required, working collaboratively with stakeholders to deliver reliable and efficient ICT services.

About you

We are searching for someone who has:

• Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains – See Appendix 1.
• Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
• Demonstrated ability to identify and resolve ICT related problems within defined Service Level Agreements.
• Interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff to enhance the provision of quality client service in a team environment.
• Developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
• Ability to quickly learn ServiceNow and ITIL Service Management processes (primarily request / CMDB / asset management)
• Proven experience or ability to deliver on small to medium scale projects, focused on scheduling and customer engagement. Ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

• 12.75% superannuation
• 17.5% leave loading
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands‑on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.