Apparel Department Supervisor: Lead Service & Merch Excellence

JD Sports Browns Plains; Brisbane; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Staff discount

Employee Assistance Program

Parental leave (up to 12 weeks)

Job summary

JD Sports Browns Plains in Queensland seeks an energetic Department Supervisor to lead a busy department, coach staff, and uphold merchandising and service standards to deliver exceptional customer experiences.

You will work Tuesday to Saturday with varied shifts, supporting store management and driving sales performance. The role offers staff discounts, training opportunities, and career progression within a dynamic retail environment.

Qualifications

• 2-3 years of experience within retail or like industry
• You are passionate about delivering an amazing service experience for our customers
• You have a positive attitude, with capacity to create a motivating environment for your team
• You have excellent time management skills to ensure that daily priorities are executed in a timely manner
• Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members

Responsibilities

• Model exceptional customer service, every customer, every time
• Support and guide team to deliver exceptional service and a ‘service over task’ environment
• Actively gain, maintain and share product and brand knowledge for your department
• Support management team to improve financial performance within your department
• Work with back of house team to ensure product availability
• Uphold company standards and deliver store visual excellence

Skills

Retail experience

Customer service

Team leadership

Job description

JD Sports Browns Plains in Queensland seeks an energetic Department Supervisor to lead a busy department, coach staff, and uphold merchandising and service standards to deliver exceptional customer experiences.

You will work Tuesday to Saturday with varied shifts, supporting store management and driving sales performance. The role offers staff discounts, training opportunities, and career progression within a dynamic retail environment.