APG&Co - Customer Care Consultant - 3 Month Contract

Apg-; Sydney; On-site; AUD 30,000 - 36,000; Part time

Job summary

Apg- is seeking a customer service team member for a fixed-term casual contract from December to February. You will respond to customer queries using Zendesk, handle enquiries by email, phone and online, and assist with other tasks typical of a customer service role.

The position is casual with a minimum of approximately 22.8 hours per week (3 days). You will work with the team to deliver on-brand customer care, liaise with other departments as needed, and help resolve issues quickly to enhance

Qualifications

• Previous customer service experience in contact centre, online support or retail.
• Strong written and verbal communication skills.
• Ability to learn new systems quickly; Zendesk experience is a plus.

Responsibilities

• Respond to customer queries via phone, chat and email in a timely manner.
• Accurately lodge customer details, sales, feedback and queries in Zendesk.
• Process returns, marketplace enquiries, social enquiries and order-related tasks.
• Coordinate with warehouse, couriers and internal teams to resolve issues.
• Respond to product reviews and report feedback to relevant departments.
• Represent the brand and support the wider team across departments.

Skills

Customer service experience

Written and verbal communication

Zendesk experience (plus)

Tools

Zendesk

Job description

We are looking for a customer service team member to join our team on a fixed term, 3-month Casual Contract, from December to February. Day-to-day, you’ll be responding to customer queries using Zendesk, handling enquiries by email, phone and online, and assisting with other tasks typical of a customer service role.

This role is available on a casual basis with a minimum of approximately 22.8 hours (3 days) per week.

Key Responsibilities

• Assist all customers over phone, chat and email in a timely manner, ensuring we are providing best practice and ‘on brand’ customer care to our customers.
• Accurately lodge all customer details, phone sales, feedback and queries in Zendesk.
• Complete various customer care tasks including but not limited to: processing return to senders; marketplace enquiries; social enquiries; competitions; fraud order management; unfinalized orders and returns; product feedback and reviews.
• Liaise with the warehouse, couriers and internal departments to resolve customer queries, and proactively work together to identify potential issues before they occur.
• Respond to customer product reviews and feedback, and report to the relevant department.
• Be a brand ambassador by representing our brand values and supporting the wider team; including retail, ecommerce, email marketing and logistics, to better service customers where relevant.

What we’re looking for

• Previous customer service experience (contact centre, online support, or retail welcome)
• Strong written and verbal communication skills
• Ability to learn new systems quickly – Zendesk experience is a plus
• Attention to detail and good organisational skills
• Ability to work independently and as part of a team
• Flexibility and reliability