APG&Co - Customer Care Consultant - 3 Month Contract

APG & Co; Sydney; On-site; AUD 32,000 - 39,000; Full time

Benefits offered by this job

50% off all brands

Birthday leave, monthly social events

Employee Assistance Program

Job summary

APG & Co is seeking a Customer Care Consultant on a fixed-term, 3-month casual contract from December to February. The role involves responding to customer queries via Zendesk by phone, email, chat and online, and supporting with other customer service tasks.

You will lodge customer details, process returns, handle marketplace and social inquiries, and liaise with warehouse and logistics teams to resolve issues. Strong communication and reliability are essential.

Qualifications

• Previous customer service experience (contact centre, online support, or retail)
• Strong written and verbal communication skills
• Ability to learn new systems quickly – Zendesk experience is a plus
• Attention to detail and good organisational skills
• Ability to work independently and as part of a team
• Flexibility and reliability

Responsibilities

• Assist customers over phone, chat and email in a timely manner, ensuring on-brand customer care
• Accurately lodge all customer details, phone sales, feedback and queries in Zendesk
• Process returns to senders; handle marketplace, social and fraud order enquiries; manage unfinalized orders and returns
• Liaise with warehouse, couriers and internal departments to resolve queries and anticipate issues
• Respond to product reviews and feedback; report to relevant department
• Represent the brand values and support broader teams in retail, ecommerce, email marketing and logistics

Skills

Customer service

Communication skills

Zendesk

Tools

Zendesk

Job description

APG&Co - Customer Care Consultant - 3 Month Contract

A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. For over 50 years, APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our history while allowing our brands to express themselves in contemporary, relevant and authentic ways.

The working environment is dynamic, professional and passionate. The mission: Bringing Style to Life. APG & Co values working as a collective, thriving on change, and playing to win. We are built to last.

We are looking for a customer service team member to join our team on a fixed term, 3-month Casual Contract, from December to February. Day-to-day, you’ll be responding to customer queries using Zendesk, handling enquiries by email, phone and online, and assisting with other tasks typical of a customer service role.

This role is available on a casual basis with a minimum of approximately 22.8 hours (3 days) per week.

Key Responsibilities

• Assist all customers over phone, chat and email in a timely manner, ensuring we are providing best practice and ‘on brand’ customer care to our customers.
• Accurately lodge all customer details, phone sales, feedback and queries in Zendesk.
• Complete various customer care tasks including but not limited to: processing return to senders; marketplace enquiries; social enquiries; competitions; fraud order management; unfinalized orders and returns; product feedback and reviews.
• Liaise with the warehouse, couriers and internal departments to resolve customer queries, and proactively work together to identify potential issues before they occur.
• Respond to customer product reviews and feedback, and report to the relevant department.
• Be a brand ambassador by representing our brand values and supporting the wider team; including retail, ecommerce, email marketing and logistics, to better service customers where relevant.

What we’re looking for

Previous customer service experience (contact centre, online support, or retail welcome)

Strong written and verbal communication skills

Ability to learn new systems quickly – Zendesk experience is a plus

Attention to detail and good organisational skills

Ability to work independently and as part of a team

Flexibility and reliability

As part of the APG family, you’ll enjoy:

• 50% offall our brands
• Birthday leave+ monthly social events, morning teas & more
• Employee Assistance Programfor you and your family