Apex Manager

Red Hawk Casino; Casino; On-site; AUD 90,000 - 130,000; Full time

Job summary

Red Hawk Casino is seeking an Entertainment Center Manager responsible for the day-to-day operations, staff leadership, and achieving revenue and guest experience goals within the Entertainment Center. You will oversee staffing, training, safety, and maintenance to ensure exceptional service and smooth functions across events and daily operations.

The role requires at least three years of supervisory leadership in hospitality, strong financial acumen, and excellent communication.

Qualifications

• Minimum of three years of supervisory leadership experience in entertainment and/or hospitality.
• Strong problem solving and decision-making skills with excellent written and verbal communication.
• Knowledge of financial reporting, budgets, and forecasting; ability to manage labor costs/P&L.
• Detail oriented with ability to oversee all aspects of a fast-paced business.
• Excellent interpersonal and communication skills.
• Must be at least 21 years of age.

Responsibilities

• Oversee overall day-to-day operations of the Entertainment Center.
• Ensure the workforce meets current and future business objectives and guest needs.
• Cultivate a team environment delivering exceptional guest service.
• Manage staff selection, training and development.
• Maintain safe, clean and secure environment for guests and staff.
• Monitor, repair and perform preventative maintenance of attractions and equipment.
• Maintain professional appearance; model grooming and appearance policy.

Skills

Supervisory leadership

Problem solving

Communication skills

Financial reporting

Budgeting & forecasting

Attention to detail

Interpersonal skills

Job description

The Entertainment Center Manager provides an invaluable service in maintaining a culture that retains employees and produces memorable experiences for our guests. Responsible for the general operation for the Entertainment Center sales, profits, staffing, image, and operation. The Manager will proactively lead the center to ensure the achievement of business goals in revenues, expense, profitability, customer satisfaction, and employee morale.

DUTIES AND RESPONSIBILITIES

• Responsible for the overall day to day operations of the Entertainment Center.
• Ensure that the workforce can meet current and future business objectives, deliver quality products, and service that meets the guest needs.
• Cultivates a team environment that promotes exceptional guest service while ensuring Team Members perform at a consistently high level.
• Maintain staff by selecting, and training Team Members and encouraging development.
• Maintains a safe, clean and secure environment for all guests and staff.
• Ensure monitoring, repairing and preventative maintenance of all event center attractions and equipment.
• Maintains a professional appearance and acts as a role model according to the established grooming and appearance policy.

QUALIFICATION REQUIREMENTS

• A minimum of three years of supervisory leadership experience in the entertainment and/or hospitality industry.
• Problem solving and decision-making skills. Excellent written and verbal communication skills.
• Knowledge of financial reporting, budgets, and forecasting; able to manage labor costs/P&L.
• Detail oriented with the capability to oversee all aspects of the business in a fast-paced environment.
• Applicants should possess exceptional interpersonal and communication skills
• Must be at least 21 years of age.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.