APAC Technical Support Specialist - SaaS & AI

Attio; Rockhampton Regional; Remote; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Equity in an early-stage tech company

12% Superannuation contribution

25 days holiday plus local publichols

Apple hardware

Enhanced family leave

Team off-site in fun places

Job summary

Attio is seeking a Technical Support Specialist to own APAC customer experiences from Australia, solving complex problems with empathy and product knowledge. You’ll troubleshoot APIs, integrations, and automations while advocating for customers across teams.

You’ll work autonomously, maintain high CSAT, and contribute to knowledge content as Attio expands in APAC. Join a fast‑growing B2B SaaS company and help set a new standard for support excellence.

Qualifications

• 2+ years in a technical support or customer support role within SaaS, ideally in a startup or high-growth environment.
• Experience troubleshooting APIs, integrations, and workflows; comfortable working with logs, debugging issues, and understanding system behaviour.
• Familiarity with automation tools such as Zapier, Make, or n8n — either supporting customers or building automations directly.
• Experience with AI-powered workflows and modern tooling.
• Independent operator who can work autonomously, make decisions and manage complex issues without constant oversight.
• Excellent written and verbal communication; ability to explain complex technical concepts clearly.
• Strong customer empathy with a proactive, detail-oriented mindset.
• Curiosity and initiative; willing to continuously learn and improve.
• Collaborative mindset: works with Support, Product and Engineering to deliver a seamless experience.

Responsibilities

• Provide fast, high-quality support across email, chat, and video, maintaining CSAT and meeting SLAs across APAC hours.
• Diagnose and resolve complex issues across Attio’s API, webhooks, SDKs, and integrations; identify root causes.
• Investigate issues spanning Attio and third‑party platforms by interpreting logs and error outputs.
• Advise on and troubleshoot customer-built automations (e.g., Zapier, Make, n8n) and guide equivalent Attio workflows.
• Troubleshoot MCP server connections and support AI-powered workflows and toolchains.
• Act as the primary technical support contact for APAC, handling a wide range of queries autonomously.
• Surface recurring issues and feedback to Support, Product, and Engineering to improve the product.

Skills

Technical support

APIs troubleshooting

Automation tools

Customer empathy

Communication

Autonomous work

Collaboration

Tools

Zapier

Make

n8n

Job description

Attio is seeking a Technical Support Specialist to own APAC customer experiences from Australia, solving complex problems with empathy and product knowledge. You’ll troubleshoot APIs, integrations, and automations while advocating for customers across teams.

You’ll work autonomously, maintain high CSAT, and contribute to knowledge content as Attio expands in APAC. Join a fast‑growing B2B SaaS company and help set a new standard for support excellence.