APAC Technical Support Specialist - SaaS, Integrations & AI

Attio; Bunbury; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Equity in an early-stage tech company

12% Superannuation contribution

25 days holiday plus local publicholid

Apple hardware

Enhanced family leave

Team off-site in fun places

Job summary

Attio is seeking a Technical Support Specialist to own APAC regional support, troubleshoot complex API and integration issues, and guide customers in automations and AI-enabled workflows. You’ll work autonomously, maintain high CSAT, and help establish Attio’s presence in Australia as the first APAC hire.

You will diagnose problems across REST APIs, authentication, webhooks, and third-party integrations, while communicating clearly to customers and collaborating with Product and Engineering

Qualifications

• 2+ years in technical or customer support within SaaS.
• Strong debugging and API troubleshooting skills.
• Experience with automation tools (Zapier/Make/n8n).
• Ability to explain technical concepts clearly.
• Interest in AI-powered workflows and modern tooling.
• Independent worker with proactive problem-solving.

Responsibilities

• Provide fast, high-quality support across email, chat, and video for APAC hours.
• Diagnose and resolve complex issues in Attio’s API, auth, webhooks, and integrations.
• Debug issues across Attio and third-party platforms using logs and outputs.
• Advise on customer-built automations and native Attio workflows.
• Assist customers integrating Attio into AI-powered toolchains.
• Own APAC regional technical support queries autonomously.

Skills

APIs

Debugging

Logs analysis

Automation tools

Communication

Tools

Zapier

Make

n8n

REST APIs

Job description

Attio is seeking a Technical Support Specialist to own APAC regional support, troubleshoot complex API and integration issues, and guide customers in automations and AI-enabled workflows. You’ll work autonomously, maintain high CSAT, and help establish Attio’s presence in Australia as the first APAC hire.

You will diagnose problems across REST APIs, authentication, webhooks, and third-party integrations, while communicating clearly to customers and collaborating with Product and Engineering