APAC Software Implementation Lead (Higher Education)

Symplicity; Hobart; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Career growth opportunities

Comprehensive benefits package

Global collaboration

Job summary

Symplicity, a global higher education technology company, is seeking a Software Implementation Manager to lead APAC onboarding and deployment for universities and career services teams. Based in Brisbane with hybrid work (1 day onsite), you will manage end-to-end projects, configure solutions to client goals, and drive successful product adoption.

You will collaborate with Professional Services, Product, and Client Relationship Specialists, deliver training, and support pre-sales activities as

Qualifications

• Bachelor's degree in a related field.
• 2+ years in software implementation or SaaS onboarding.
• Experience with enterprise technology and higher education sectors preferred.
• Strong project management, communication, and presentation skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead implementation projects from kickoff through launch and adoption.
• Gather and analyze client requirements to align configurations.
• Conduct client training sessions and train-the-trainer workshops.
• Provide consultative guidance on best practices.
• Develop and manage project plans and milestones.
• Coordinate with Professional Services, Product, and Client Relationship teams.
• Review configurations prior to launch and communicate recommendations.
• Maintain ongoing client communication post-launch.
• Support pre-sales activities and proposal input.
• Manage multiple concurrent projects with high client service standards.

Skills

Project management

SaaS onboarding

Client success

Enterprise software

Training workshops

Education

Bachelor's degree in related field

Tools

CRM tools

MS Office

Job description

Symplicity, a global higher education technology company, is seeking a Software Implementation Manager to lead APAC onboarding and deployment for universities and career services teams. Based in Brisbane with hybrid work (1 day onsite), you will manage end-to-end projects, configure solutions to client goals, and drive successful product adoption.

You will collaborate with Professional Services, Product, and Client Relationship Specialists, deliver training, and support pre-sales activities as