APAC Senior Technical Account Manager — Remote

Semgrep; Australia; Remote; AUD 195,000 - 246,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Unlimited PTO

Retirement plans

Job summary

Semgrep is seeking a Senior Technical Account Manager to drive the adoption of our security-focused code analysis platform for APAC customers. The role is remote with Australia focus, partnering with key accounts to ensure value realization and risk mitigation.

You will own strategic plans, coordinate with Sales, Product, and Support to deliver impactful reviews, and guide customers through deployment and optimization of Semgrep in their CI/CD pipelines.

Qualifications

• 5+ years in a customer-facing role ( TAM/AM/PM or similar )
• Deep understanding of developer workflows and build systems (CI/CD)
• Strategic thinker with strong customer empathy
• Excellent written and verbal communication with executive presence
• Familiarity with Web App Security concepts including OWASP Top 10
• Background or genuine interest in DevSecOps or AppSec
• Engineering or technical degree from a four-year college or university

Responsibilities

• Host monthly check-ins with customers to understand successes and challenges
• Speak with technical stakeholders inside customers and Semgrep
• Create personalized success plans to grow platform value
• Partner with Sales to host executive business reviews
• Collaborate with Tech Support and Product on requests and bug tickets
• Advocate for customer needs in product roadmap discussions
• De-escalate urgent issues to reduce churn risk
• Evolve best practices to deliver exceptional service
• Contribute to documentation to widen information about the products

Skills

Customer facing

CI/CD

Executive presence

OWASP Top10

DevSecOps interest

Education

Engineering degree

Tools

GitHub Actions

GitLab

CircleCI

Jenkins

Buildkite

Job description

Semgrep is seeking a Senior Technical Account Manager to drive the adoption of our security-focused code analysis platform for APAC customers. The role is remote with Australia focus, partnering with key accounts to ensure value realization and risk mitigation.

You will own strategic plans, coordinate with Sales, Product, and Support to deliver impactful reviews, and guide customers through deployment and optimization of Semgrep in their CI/CD pipelines.