APAC Restaurant Ops & Growth Leader

The Role And Team; New South Wales; On-site; AUD 250,000 - 400,000; Full time

Job summary

The Role And Team is seeking a Head of Restaurant Operations for APAC Delivery Central Operations. You will own the regional restaurant strategy, lead a ~14-person team spanning merchant growth, product and experience, merchant technology, and brand partnerships.

You will steer the APAC agenda by defining strategy, guardrails and operating standards, then partner with country GMs and local Merchant Ops to translate strategy into market execution.

Qualifications

• 15+ years of experience in operations, strategy, commercial or business leadership.
• Leadership: experience mentoring and developing high-performing teams.
• Strategy under constraint: ability to set strategy in ambiguous, multi-party environments.
• Stakeholder management: manage multiple senior stakeholders without direct authority.
• Business and financial acumen: high level of commercial and financial insight to make data-driven trade-offs.
• Exceptional communication: outstanding ability to articulate complex problems for executive audiences.

Responsibilities

• Lead, develop and scale a ~14-person multi-layer organisation, coaching pod leads and senior ICs.
• Set regional strategy and north-stars for the value restaurants offer to customers; define investment priorities and scalable ways of working with local teams.
• Own regional product launch governance and merchant experience programmes; ensure products scale across APAC and incorporate merchant feedback.
• Define regional merchant tech agenda; drive integrations and adoption that improve restaurant operations and growth on the platform.
• Partner with Commercial to accelerate priority brand growth across APAC; align performance views between GMs, central/local Ops and global functions.
• Serve as a senior partner to Regional GM, country GMs and local Merchant Ops; translate inputs into decision-ready recommendations.

Skills

Leadership

Strategy

Stakeholder management

Financial acumen

Communication

Education

MBA or advanced degree

Job description

The Role And Team is seeking a Head of Restaurant Operations for APAC Delivery Central Operations. You will own the regional restaurant strategy, lead a ~14-person team spanning merchant growth, product and experience, merchant technology, and brand partnerships.

You will steer the APAC agenda by defining strategy, guardrails and operating standards, then partner with country GMs and local Merchant Ops to translate strategy into market execution.