Director, Head of Restaurant Operations, APAC Delivery Central Operations

UBER; Sydney; On-site; AUD 300,000 - 520,000; Full time

Job summary

Uber is hiring for a Director, Head of Restaurant Operations, APAC Delivery Central Operations in Sydney. You will own the regional restaurant strategy, lead a ~14-person team spanning merchant growth, product and experience, merchant technology and partnerships.

You will align with country GMs and local Merchant Ops to translate strategy into market execution. The role sits at the intersection of country GMs, Commercial, Consumer Ops, Finance and Product.

Qualifications

• 15+ years of experience in operations, strategy, commercial or business leadership.
• Leadership experience including mentoring and developing teams.
• Ability to set clear strategy and guardrails in multi-party environments.
• Proven ability to influence senior stakeholders without direct authority.
• Strong commercial and financial acumen with data-driven decision making.

Responsibilities

• Lead, develop and scale a ~14-person organisation across multiple functions.
• Set regional strategy and north-stars for restaurant value to customers.
• Own regional product launch governance and merchant experience programs.
• Define regional merchant tech agenda and drive integrations.
• Partner with Commercial to accelerate top-line growth and cross-functional alignment.
• Serve as a senior partner to GMs and local Ops leads for decision-ready recommendations.

Skills

Team leadership

Stakeholder management

Strategy formulation

Business and financial acumen

Executive communication

Education

MBA or advanced degree

Job description

Director, Head of Restaurant Operations, APAC Delivery Central Operations

As Head of Restaurant Operations for APAC Delivery Central Operations, you will own the regional restaurant strategy, leading a team of ~14 spanning merchant growth, product and experience, merchant technology, and strategic brand partnerships.

You will set the APAC restaurant agenda on key strategic objectives — defining strategy, guardrails and operating standards that create regional leverage, then partnering with country GMs and local Merchant Ops to translate that strategy into market execution.

The role sits at the intersection of country GMs, Commercial, Consumer Ops, Finance and Product. Success requires the judgement to set strategy under competing constraints, and the credibility to manage multiple senior stakeholder sets without direct reporting lines.

What you'll do

• Team leadership: Lead, develop and scale a ~14-person multi-layer organisation, including managing and coaching pod leads and senior ICs.
• Merchant growth strategy: Set the regional strategy and north-stars for the value restaurants offer to customers — including investment priorities, measurement standards and scalable ways of working with local teams and Consumer Ops.
• Restaurant product and experience: Own regional product launch governance and merchant experience programmes, ensuring products scale effectively across APAC and that merchant and AM feedback informs priorities.
• Merchant technology and integrations: Define the regional merchant tech agenda, driving integrations and adoption that improve how restaurants operate and grow on the platform.
• Strategic brand and commercial partnerships: Partner with Commercial to accelerate priority brand growth across APAC, create a consistent view of performance, and act as the connector between GMs, Commercial, central/local Ops and global functions.
• Multi-stakeholder leadership: Serve as a senior partner to the Regional GM, country GMs and local Merchant Ops leads, and to Commercial, Consumer Ops, Marketplace Ops, Finance and Product — turning competing inputs into decision-ready recommendations.

Basic Qualifications

• 15+ years of experience in operations, strategy, commercial or business leadership, with a proven track record of setting and executing strategy across a multi-market portfolio.
• Leadership: Experience leading, mentoring and developing high-performing teams, including leading through managers.
• Strategy under constraint: Demonstrated ability to set clear strategy, priorities and guardrails in ambiguous, multi-party environments.
• Stakeholder management: Proven ability to manage and influence multiple senior stakeholder sets without relying on direct authority.
• Business and financial acumen: High degree of commercial and financial acumen, with the analytical skill set to make investment trade-offs using data.
• Exceptional communication: Outstanding communication ability, articulating complex problems concisely for executive audiences.

Preferred Qualifications

• Demonstrated success designing and executing merchant or marketplace growth strategy across a multi-country portfolio.
• Experience in online food delivery and/or restaurant technology.
• MBA or advanced degree in a relevant field.

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.