APAC On-Chain Support Specialist

Delphiventures; Australia; Remote; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Equity

Health benefits

Flexible PTO

Remote-first culture

Job summary

Relay is seeking a Customer Support Specialist to own front-line support in APAC time zones, triage and debug customer issues, and translate support work into better systems for developers and customers. You will engage with backend logs, block explorers, and transaction records to resolve inquiries and improve processes.

Ideal candidates are calm communicators with high ownership, comfortable with AI tools, and eager to dive deeper into on-chain flows and developer-oriented support in a

Qualifications

• 3+ years of customer or technical support experience in the tech industry.
• Excellent written and verbal communication skills.
• Strong computer and software tooling fluency, including everyday use of AI tools.
• Experience triaging competing priorities in real time.
• A track record of turning recurring support issues into systems or process improvements.

Responsibilities

• Own front-line support in specified APAC time zones.
• Triage and debug customer issues using logs and records.
• Translate support work into better systems and documentation.
• Escalate issues to engineering with context for rapid resolution.
• Grow ticket ownership to match integrator growth.

Skills

Customer support

Communication

AI tools

Ticket triage

Documentation

Tools

CRM software

Ticketing system

Block explorers

Job description

Relay is seeking a Customer Support Specialist to own front-line support in APAC time zones, triage and debug customer issues, and translate support work into better systems for developers and customers. You will engage with backend logs, block explorers, and transaction records to resolve inquiries and improve processes.

Ideal candidates are calm communicators with high ownership, comfortable with AI tools, and eager to dive deeper into on-chain flows and developer-oriented support in a