APAC Customer Support Team Lead (Remote)

DoorDash, Inc.; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

DoorDash, Inc. in Brisbane is seeking a Team Lead, Customer Support to guide the APAC support team, ensuring fast, empathetic assistance for hospitality operators and partners.

You’ll oversee day-to-day operations and mentor your teammates to grow their skills and service quality. As a player-coach, you’ll jump in to support customers when needed, monitor key metrics, deliver coaching, and drive continuous improvement.

Qualifications

• 3+ years of technical customer support experience, SaaS a plus.
• Experience leading a remote or distributed team.
• Strong focus on delivering exceptional customer experience.

Responsibilities

• Act as Player-Coach, supporting customers when needed while guiding the team.
• Lead and develop a high-performing APAC support team in Brisbane.
• Track and coach based on key metrics, driving quality and efficiency.
• Collaborate with Customer Success, Product, and other teams to improve support outcomes.

Skills

Technical Customer Support

Remote team leadership

SaaS experience

Customer experience focus

Tools

CRM systems

Help desk platforms

Analytics dashboards

Job description

DoorDash, Inc. in Brisbane is seeking a Team Lead, Customer Support to guide the APAC support team, ensuring fast, empathetic assistance for hospitality operators and partners.

You’ll oversee day-to-day operations and mentor your teammates to grow their skills and service quality. As a player-coach, you’ll jump in to support customers when needed, monitor key metrics, deliver coaching, and drive continuous improvement.