Remote APAC Customer Support Team Lead

DoorDash ANZ; Sydney, Melbourne, Brisbane; Hybrid; AUD 120,000 - 170,000; Full time

Job summary

SevenRooms is seeking a Team Lead, Customer Support to head our APAC support team. You’ll oversee day-to-day operations, coach a remote group of representatives, and ensure fast, empathetic, and high-quality service for hospitality operators.

You’ll drive productivity with knowledge management, quality reviews, and cross-team collaboration with Success, Product, and others. Excellent communication and a track record of coaching are required.

Qualifications

• 3+ years of technical customer support experience (SaaS a plus).
• Strong ability to coach and develop a high-performing remote team.
• Clear and confident written and spoken communication.
• Proven problem-solving skills with escalated issues.

Responsibilities

• Act as player-coach and support customers when needed.
• Lead and coach a remote customer support team across APAC.
• Monitor metrics, give feedback, and deliver coaching to team members.
• Collaborate with Customer Success, Product, and other teams to improve customer experience.

Tools

CRMs

Help desk platforms

Analytics dashboards

Job description

SevenRooms is seeking a Team Lead, Customer Support to head our APAC support team. You’ll oversee day-to-day operations, coach a remote group of representatives, and ensure fast, empathetic, and high-quality service for hospitality operators.

You’ll drive productivity with knowledge management, quality reviews, and cross-team collaboration with Success, Product, and others. Excellent communication and a track record of coaching are required.