Remote Team Lead, Customer Support (APAC)

DoorDash, Inc.; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

DoorDash, Inc. is seeking a Team Lead, Customer Support for the APAC region based in Melbourne. You will guide a remote support team and directly assist customers when needed to maintain high-quality service.

You will monitor performance metrics, provide coaching, and collaborate with product and success teams to improve the customer experience across hospitality operators and merchants.

Qualifications

• 3+ years of technical customer support experience, SaaS experience a plus.
• Proven ability to lead and coach a remote team.
• Strong communication skills, both written and verbal.

Responsibilities

• Act as player-coach, stepping in to support customers when needed.
• Guide and support a team of customer support representatives to improve performance.
• Monitor metrics, provide feedback, and deliver coaching to grow team members.

Skills

Technical support

SaaS experience

Leadership

Coaching

Communication

Problem solving

Remote team management

Tools

CRMs

Help desk platforms

Analytics dashboards

Job description

DoorDash, Inc. is seeking a Team Lead, Customer Support for the APAC region based in Melbourne. You will guide a remote support team and directly assist customers when needed to maintain high-quality service.

You will monitor performance metrics, provide coaching, and collaborate with product and success teams to improve the customer experience across hospitality operators and merchants.