APAC Customer Success & Operations Specialist

Corning, Inc.; Australia; Remote; AUD 70,000 - 110,000; Full time

Job summary

Corning is seeking a Customer Order Specialist (COS) to liaise with customers across orders for goods, materials and services. The role emphasizes accurate order processing, handling quotations, and proactive order management from PO to delivery.

You will coordinate with sales, marketing and manufacturing, maintain customer dossiers, and ensure timely resolution of complaints while supporting export/import documentation as needed.

Qualifications

• Excellent interpersonal and written/phone communications skills.
• Experience with customer care in manufacturing/logistics sectors.
• Knowledge of order processing and customer-facing processes.

Responsibilities

• Handle Sales Order Entry from Customer POs.
• Prepare Quotations (Internal and External).
• Manage customer complaints and provide timely resolutions.
• Create and maintain customer reports and dossiers.
• Monitor deliveries and monitor order status.
• Coordinate export/import documentation when required.
• Maintain customer price lists and lead times.
• Support COS with cross-functional communication across sales, marketing, and manufacturing.
• Assist with accounts receivable issues and billing inquiries.
• Input new customers, ship-to and bill-to details in SAP.

Skills

Excellent interpersonal skills

Passion for Customer Care

Tools

SAP

Microsoft Teams

Salesforce/Service Cloud

Excel

Job description

Corning is seeking a Customer Order Specialist (COS) to liaise with customers across orders for goods, materials and services. The role emphasizes accurate order processing, handling quotations, and proactive order management from PO to delivery.

You will coordinate with sales, marketing and manufacturing, maintain customer dossiers, and ensure timely resolution of complaints while supporting export/import documentation as needed.