Customer Operations Specialist, APAC

Corning, Inc.; Australia; A distancia; AUD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Corning is seeking a Customer Order Specialist (COS) to liaise with customers across orders for goods, materials and services. The role emphasizes accurate order processing, handling quotations, and proactive order management from PO to delivery.

You will coordinate with sales, marketing and manufacturing, maintain customer dossiers, and ensure timely resolution of complaints while supporting export/import documentation as needed.

Formación

• Excellent interpersonal and written/phone communications skills.
• Experience with customer care in manufacturing/logistics sectors.
• Knowledge of order processing and customer-facing processes.

Responsabilidades

• Handle Sales Order Entry from Customer POs.
• Prepare Quotations (Internal and External).
• Manage customer complaints and provide timely resolutions.
• Create and maintain customer reports and dossiers.
• Monitor deliveries and monitor order status.
• Coordinate export/import documentation when required.
• Maintain customer price lists and lead times.
• Support COS with cross-functional communication across sales, marketing, and manufacturing.
• Assist with accounts receivable issues and billing inquiries.
• Input new customers, ship-to and bill-to details in SAP.

Conocimientos

Excellent interpersonal skills

Passion for Customer Care

Herramientas

SAP

Microsoft Teams

Salesforce/Service Cloud

Excel

Descripción del empleo

The company built on breakthroughs.

Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company,and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with:

• Trusted products that accelerate drug discovery, development, and delivery to save lives

• Damage-resistant cover glass to enhance the devices that keep us connected

• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light

• Precision glass for advanced displays to deliver richer experiences

• Auto glass and ceramics to drive cleaner, safer, and smarter transportation

• Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions

Position Description

To liaise with Customers in all areas in regard to Orders for Goods, Materials and Services.

Roles & Responsibilities

• Sales Order Entry from Customer Purchase Orders

• Quotations (Internal and External)

• Customer complaint handling

• Manual Export Documentation if required

• Monitor Customer Deliveries

• Credits

• Proactive management of customer orders from PO placement to Delivery

• Creation and maintenance of customer specific reports

• Ongoing input into department process documentation

• Updating of Customer Dossiers

• Creation of New Customers, New Ship To and Bill To Creation

• Internal and External communication with customers, plants and sales teams

• Creation of SAP Material numbers when required

• Raise and monitor Customer Notification for Quality Issues

• Maintain Customer Pricelists

• Other duties as required

Requirements

• Excellent interpersonal skills including both written & telephone communications skills

• Microsoft Office skills (particularly Excel)

• Knowledge of manufacturing/ transport logistic processes

• SAP experience

• Experience in Microsoft Teams

• Experience in Service Cloud/Salesforce

• Passion for Customer Care

Experience

• 2+ years in either manufacturing/ logistics or Customer Care is desirable

Role of the COS:

• COS serve as the primary interface for their assigned customer accounts for all day-to-day activities (One Call Gets All) regardless of product/service origin.

• Our COS must demonstrate outstanding interpersonal and communications skills, know our products and services, and be our customers' best allies in understanding and meeting their requirements.

• Ownership, of taking responsibility, of problem solving, of doing what it takes to meet the customers’ requirements.

• COS provide customers with the information requested/required for standard and non-standard products, obtaining information from support groups as needed.

1. General and technical product information, product drawings.

2. Application, installation, and testing information.

3. Pricing & lead-time information

• COS interface with Marketing, Product Line Managers, Technical Support, and Manufacturing for product-related issues.

• Assist Finance team to resolve issues associated with accounts receivable.

• Enter and manage orders (COS must be knowledgeable about Order Processing systems)

• Answer questions about order status

• Expedite orders to meet customer requirements

• Manage complaints and resolve problems, bringing in Sales and Marketing, Engineering Services, and supervisors as required.

• Serve as the primary focal point for internal organizations to communicate quotation and order-related changes that affect external customers.

• Understand and correctly execute customer requirements of long-term agreements and contracts once they have been awarded.

• Depending on customer requirements, COS may:

1. Monitor and coordinate customer inventory

2. Monitor and report customer sales levels that impact rebates, discounts, and commissions.

3. Coordinate product consolidating (marshalling) as required by customer -for projects

4. Coordinate Letters-of-Credit (LOC) and Cash-in-Advances processes. Communicate requirements to customers, coordinate with Corning Shared Services, and communicate LOC requirements to plants and freight forwarders. Process and review LOC documentation.

5. Prepare and process import/export documentation, coordinating with plants and transportation/logistics departments.

Other Qualities

• Excellent Phone Manner

• Be able to work in a team environment

• Be able to liaise with staff at all levels.