APAC Head of Customer Success & Growth

Diiirect Inc.; Sydney; Hybrid; AUD 260,000 - 380,000; Full time

Job summary

Anthropic in Sydney, Australia, seeks a Head of Customer Success, APAC to design and lead the CS function across India, Japan, Korea, ASEAN, and ANZ. You will hire, coach, and scale managers, driving adoption, retention, and growth for Claude across diverse APAC markets.

You will partner with global GTM, Product and Engineering to localise programs, align CS strategy with regional dynamics, and ensure a consistent, high-quality customer experience across the region.

Qualifications

• Over 15 years in management consulting, technology consulting, or customer-facing advisory roles.
• Experience building and leading multi-market CS or Technical Success teams, including managers.
• Track record scaling CS in APAC for enterprise software, SaaS, or AI/ML.
• Ability to balance global alignment with regional localization across APAC markets.
• Strong leadership philosophy on hiring, coaching, and developing managers and senior ICs.
• Experience owning enterprise relationships and driving retention, expansion, and adoption in APAC.

Responsibilities

• Build and lead a multi-layered CS organisation across APAC, including managers.
• Define and execute APAC CS strategy in partnership with global CS leadership.
• Own CS business outcomes: health, retention, expansion, and satisfaction in APAC.
• Hire, develop, and coach CS managers and ICs, fostering Anthropic values across diverse regions.
• Partner with global CS, Sales, Product, and Engineering to align APAC voice with decision-makers.
• Establish scalable processes, playbooks, and cadences across APAC time zones.
• Represent Anthropic with senior customers in executive engagements and strategic conversations.
• Build relationships with APAC channel and SI partners impacting enterprise AI adoption.

Skills

Leadership

Multi-market CS

Executive presence

Cross-functional collaboration

Time zone coordination

People leadership

CS strategy

Education

Bachelor's degree

Job description

Anthropic in Sydney, Australia, seeks a Head of Customer Success, APAC to design and lead the CS function across India, Japan, Korea, ASEAN, and ANZ. You will hire, coach, and scale managers, driving adoption, retention, and growth for Claude across diverse APAC markets.

You will partner with global GTM, Product and Engineering to localise programs, align CS strategy with regional dynamics, and ensure a consistent, high-quality customer experience across the region.