APAC Customer Success Lead for AI Platform

Workday, Inc.; North Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Workday, Inc. is seeking a Customer Success Manager for APAC to partner with clients and drive value from our Paradox AI solutions.

You’ll serve as the primary contact for Paradox clients in APAC, guide adoption, and develop success plans with metrics. You’ll collaborate across Sales, Services and Product teams while bridging time zones and maintaining strong relationships to ensure renewals and expansion.

Qualifications

• 4+ years of experience in client success, customer service or account management roles.
• Technical understanding of HR technology ecosystems, including ATS, CRM, HCM, and other related technologies.
• Escalation management and adoption planning experience preferred.
• Proven track record to collaborate and build strong relationships with customers especially at the executive level.
• Comfortable working remotely with a cross-functional team and clients across different time zones.

Responsibilities

• Serving as the primary contact for Paradox clients in APAC, guiding them toward their business goals and ensuring they get maximum value from our solutions
• Delivering exceptional service throughout the entire client journey and facilitating the customer's adoption of our solution features and functionality with an understanding of their overall business needs
• Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations
• Leading Quarterly Business Reviews that proactively monitor client success and product adoption, while continuously uncovering new insights into evolving goals, challenges, and opportunities
• Providing deep product expertise and serving as the subject matter expert for platform use
• Collaborating with globally distributed teams and regional clients to drive ongoing product improvements and develop creative new solutions
• Building meaningful relationships across client organisations that contributes to advocacy, renewal and expansion opportunities

Skills

Client success

Account management

Customer service

Tools

ATS

CRM

HCM

Job description

Workday, Inc. is seeking a Customer Success Manager for APAC to partner with clients and drive value from our Paradox AI solutions.

You’ll serve as the primary contact for Paradox clients in APAC, guide adoption, and develop success plans with metrics. You’ll collaborate across Sales, Services and Product teams while bridging time zones and maintaining strong relationships to ensure renewals and expansion.