APAC Connect Intern: BD & Onboarding

Mirakl; Sydney; On-site; AUD 20,000 - 27,000; Part time

Benefits offered by this job

Mentoring program

Training resources

Best-in-class tools and training

Job summary

Mirakl is seeking an APAC Connect Intern to split time between Business Development and Customer Onboarding in our Sydney, Australia office. You will expand our prospect base, run outbound outreach, onboard customers, and empower sellers on Connect.

You will receive mentoring, training, and access to best-in-class tools to accelerate your growth within a global leader in marketplace technology. Join a program that values collaboration, rigorous process, and customer-focused results as you help

Qualifications

• Previous internship in sales, customer success, customer support or account management, ideally in a fast-paced environment.
• Experience working directly with customers to educate them on or onboard them to a new solution.
• Excellent written and verbal communication, discovery and presentation skills, with the confidence to engage senior decision-makers and handle difficult conversations.
• Thoughtful, energetic and self-aware, able to build trust quickly and add value in every interaction.
• Process-oriented and data-driven, comfortable managing SLAs, prioritizing queues and working from dashboards.
• A continuous improvement mindset: coachable, quick to act and eager to learn.
• Nice to have: familiarity with marketplace, eCommerce, retail or B2B SaaS concepts, and experience with Salesforce, Outreach or Sales Navigator

Responsibilities

• Grow our prospect base using our sales tools and market research.
• Run outbound outreach by email, phone and social, and personalize follow-ups to each prospect's needs.
• Respond to all inbound leads.
• Qualify prospects with a consultative approach and match their needs to the right Mirakl Connect solutions and content.
• Book high-quality meetings and create opportunities the APAC Connect Account Executive.
• Build a strong understanding of Mirakl Connect's value proposition, ideal customer profiles and use cases across industries.
• Support webinars, trade shows and digital campaigns, and follow up quickly and in a targeted way after events.
• Act as the front-line resource for Connect customers onboarding on the platform and guide them step by step through onboarding.
• Lead onboarding sessions, webinars and live walkthroughs, answer platform questions and help with configuration and setup.
• Track each customer's onboarding progress and remove friction early so they activate quickly.
• Train Mirakl Platform customers to onboard their own sellers to Connect, with clear documentation and enablement materials.
• Work with internal teams and external partners on technical setup and other tasks that keep onboarding moving.
• Stay current on new Connect features so your guidance always reflects the latest platform capabilities.
• Keep leads, contacts, activities and onboarding records clean and up to date in Salesforce
• Track and report on SLAs, conversion rates, pipeline contribution and onboarding timelines
• Share structured feedback to improve onboarding flows, training materials and the customer experience
• Be a responsive, trusted partner whose first interactions with prospects and customers are productive and reflect Mirakl's values

Skills

Sales internship

Customer onboarding

Communication skills

Customer success

Nice to have: Salesforce

Nice to have: Outreach

Nice to have: Sales Navigator

Tools

Salesforce

Outreach

Sales Navigator

Job description

Mirakl is seeking an APAC Connect Intern to split time between Business Development and Customer Onboarding in our Sydney, Australia office. You will expand our prospect base, run outbound outreach, onboard customers, and empower sellers on Connect.

You will receive mentoring, training, and access to best-in-class tools to accelerate your growth within a global leader in marketplace technology. Join a program that values collaboration, rigorous process, and customer-focused results as you help