Business Development & Customer Onboarding Intern

Mirakl; Sydney; On-site; AUD 20,000 - 27,000; Part time

Benefits offered by this job

Mentoring program

Training resources

Best-in-class tools and training

Job summary

Mirakl is seeking an APAC Connect Intern to split time between Business Development and Customer Onboarding in our Sydney, Australia office. You will expand our prospect base, run outbound outreach, onboard customers, and empower sellers on Connect.

You will receive mentoring, training, and access to best-in-class tools to accelerate your growth within a global leader in marketplace technology. Join a program that values collaboration, rigorous process, and customer-focused results as you help

Qualifications

• Previous internship in sales, customer success, customer support or account management, ideally in a fast-paced environment.
• Experience working directly with customers to educate them on or onboard them to a new solution.
• Excellent written and verbal communication, discovery and presentation skills, with the confidence to engage senior decision-makers and handle difficult conversations.
• Thoughtful, energetic and self-aware, able to build trust quickly and add value in every interaction.
• Process-oriented and data-driven, comfortable managing SLAs, prioritizing queues and working from dashboards.
• A continuous improvement mindset: coachable, quick to act and eager to learn.
• Nice to have: familiarity with marketplace, eCommerce, retail or B2B SaaS concepts, and experience with Salesforce, Outreach or Sales Navigator

Responsibilities

• Grow our prospect base using our sales tools and market research.
• Run outbound outreach by email, phone and social, and personalize follow-ups to each prospect's needs.
• Respond to all inbound leads.
• Qualify prospects with a consultative approach and match their needs to the right Mirakl Connect solutions and content.
• Book high-quality meetings and create opportunities the APAC Connect Account Executive.
• Build a strong understanding of Mirakl Connect's value proposition, ideal customer profiles and use cases across industries.
• Support webinars, trade shows and digital campaigns, and follow up quickly and in a targeted way after events.
• Act as the front-line resource for Connect customers onboarding on the platform and guide them step by step through onboarding.
• Lead onboarding sessions, webinars and live walkthroughs, answer platform questions and help with configuration and setup.
• Track each customer's onboarding progress and remove friction early so they activate quickly.
• Train Mirakl Platform customers to onboard their own sellers to Connect, with clear documentation and enablement materials.
• Work with internal teams and external partners on technical setup and other tasks that keep onboarding moving.
• Stay current on new Connect features so your guidance always reflects the latest platform capabilities.
• Keep leads, contacts, activities and onboarding records clean and up to date in Salesforce
• Track and report on SLAs, conversion rates, pipeline contribution and onboarding timelines
• Share structured feedback to improve onboarding flows, training materials and the customer experience
• Be a responsive, trusted partner whose first interactions with prospects and customers are productive and reflect Mirakl's values

Skills

Sales internship

Customer onboarding

Communication skills

Customer success

Nice to have: Salesforce

Nice to have: Outreach

Nice to have: Sales Navigator

Tools

Salesforce

Outreach

Sales Navigator

Job description

About Mirakl

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy's, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information, visit www.mirakl.com.

Mirakl in Numbers

• Founded in 2012 | Member of French Tech Next40
• 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We're committed to our clients' success

Who we are

Mirakl Connect is our platform that accelerates e-commerce growth and profitability by seamlessly connecting sellers and partners to a global network of Mirakl-powered marketplace and dropship platforms.

Your Impact

As our APAC Connect Intern, you'll split your time between these 2 roles:

Business Development Representative: You'll help drive Mirakl Connect's growth by expanding our prospect base, running outreach to build awareness, and being the first point of human contact for prospects who engage with our content, website, events, and partner ecosystem. You'll qualify their interest, understand what they need, and turn high-intent demand into a qualified pipeline for the APAC Connect Account Executive. Throughout, you'll give prospects a consultative first experience of Mirakl Connect.

Customer Onboarding Specialist: You'll be the main point of contact for Connect customers, both during onboarding and once they're active on the platform, so their experience is smooth, fast and successful. The work is hands‑on: configuring accounts, training users and solving blockers in real time. You'll also help our Marketplace clients onboard their own sellers by giving them the tools, training and resources they need to scale on their own.

Mirakl invests a lot in its interns. You'll get active mentoring, support and best-in-class tools and training.

Note: This role requires candidates to be onsite in our Sydney, Australia office.

What You Will Do at Mirakl

Business Development

• Grow our prospect base using our sales tools and market research
• Run outbound outreach by email, phone and social, and personalize follow-ups to each prospect's needs
• Respond to all inbound leads
• Qualify prospects with a consultative approach and match their needs to the right Mirakl Connect solutions and content
• Book high-quality meetings and create opportunities the APAC Connect Account Executive
• Build a strong understanding of Mirakl Connect's value proposition, ideal customer profiles and use cases across industries
• Support webinars, trade shows and digital campaigns, and follow up quickly and in a targeted way after events

Customer Onboarding

• Act as the front‑line resource for Connect customers onboarding on the platform and guide them step by step through onboarding
• Lead onboarding sessions, webinars and live walkthroughs, answer platform questions and help with configuration and setup
• Track each customer's onboarding progress and remove friction early so they activate quickly
• Train Mirakl Platform customers to onboard their own sellers to Connect, with clear documentation and enablement materials
• Work with internal teams and external partners on technical setup and other tasks that keep onboarding moving
• Stay current on new Connect features so your guidance always reflects the latest platform capabilities

Across Both Roles

• Keep leads, contacts, activities and onboarding records clean and up to date in Salesforce
• Track and report on SLAs, conversion rates, pipeline contribution and onboarding timelines
• Share structured feedback to improve onboarding flows, training materials and the customer experience
• Be a responsive, trusted partner whose first interactions with prospects and customers are productive and reflect Mirakl's values

What Mirakl Is Looking For in a Candidate

• Previous internship in sales, customer success, customer support or account management, ideally in a fast-paced environment
• Experience working directly with customers to educate them on or onboard them to a new solution
• Excellent written and verbal communication, discovery and presentation skills, with the confidence to engage senior decision-makers and handle difficult conversations
• Thoughtful, energetic and self-aware, able to build trust quickly and add value in every interaction
• Process-oriented and data-driven, comfortable managing SLAs, prioritizing queues and working from dashboards
• A continuous improvement mindset: coachable, quick to act and eager to learn
• Nice to have: familiarity with marketplace, eCommerce, retail or B2B SaaS concepts, and experience with Salesforce, Outreach or Sales Navigator

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you're ready to join a global leader powering digital transformation for 450+ of the world's most innovative retailers and B2B organizations.

As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French.

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.