APAC BD COR Technical Leader & Training Innovator

Becton, Dickinson and Company; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Waters Corporation is seeking an APAC Principal Technical Specialist - BD COR to serve as the regional technical leader. You will collaborate with Field Service Engineers, Remote Support teams and global experts to deliver outstanding technical outcomes across APAC, spanning Australia, New Zealand and nearby markets.

This newly created role focuses on building capability, reducing escalations, and shaping service readiness, training and performance improvements for the BD COR platform in a

Qualifications

• Experience supporting complex diagnostic, life sciences or laboratory instrumentation.
• Strong background in field service, technical support or escalation management.
• Ability to troubleshoot integrated hardware, software and connectivity issues.
• Excellent communication and training delivery capabilities.

Responsibilities

• Act as APAC SME for the BD COR platform.
• Support complex regional escalations and troubleshooting activities.
• Drive improvements in regional service capability and technical self-sufficiency.
• Develop and deliver advanced technical training programs for Field Service Engineers and Technical Specialists.
• Build and maintain a strong regional network of BD COR technical experts.
• Lead troubleshooting best practices and escalation management processes.
• Support regional deployment, installation and service readiness activities.
• Analyse performance trends and identify opportunities to improve uptime and customer outcomes.

Skills

Diagnostics expertise

Field service

Escalation management

Technical training

Education

Engineering degree

Tools

Remote monitoring tools

Job description

Waters Corporation is seeking an APAC Principal Technical Specialist - BD COR to serve as the regional technical leader. You will collaborate with Field Service Engineers, Remote Support teams and global experts to deliver outstanding technical outcomes across APAC, spanning Australia, New Zealand and nearby markets.

This newly created role focuses on building capability, reducing escalations, and shaping service readiness, training and performance improvements for the BD COR platform in a