APAC Principal Technical Specialist – BD COR

BD; Melbourne; On-site; AUD 170,000 - 230,000; Full time

Job summary

Waters is seeking a senior technical leader to shape the APAC BD COR service landscape. You will serve as the regional expert, handling escalations, improving self-sufficiency, and driving regional capability across multiple countries.

You will help deliver training and build a network of BD COR specialists to sustain high uptime and optimal customer outcomes. The role involves deployment, software releases, and close collaboration with global technical teams, with a flexible location across AU

Qualifications

• Experience supporting complex diagnostic, life sciences or laboratory instrumentation.
• Strong background in field service, technical support or escalation management.
• Demonstrated experience troubleshooting integrated hardware, software and connectivity issues.
• Strong understanding of automation technologies and instrument workflows.
• Experience delivering technical training, coaching or knowledge transfer activities.

Responsibilities

• Act as APAC subject matter expert for the BD COR platform.
• Support complex technical escalations and troubleshooting across the region.
• Drive improvements in regional service capability and self-sufficiency.
• Develop and deliver advanced technical training programs for Field Service Engineers and Technical Specialists.
• Build and maintain a strong regional network of BD COR technical experts.
• Lead troubleshooting best practices and escalation management processes.
• Support regional deployment, installation and service readiness activities.
• Analyze performance trends and identify opportunities to improve uptime and customer outcomes.

Skills

Field service background

Troubleshooting hardware/software

Automation technologies

Analytical problem solving

Training or knowledge transfer

Education

Engineering qualification in electronics/automation/software

Tools

Middleware and connectivity solutions

Remote diagnostics and monitoring tools

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We Are The People Who Give Possibilities Purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Ready to become the technical expert shaping the future of BD COR across APAC? You've spent your career solving complex technical problems, supporting sophisticated laboratory instrumentation and building a reputation as the person people turn to when systems are down and answers aren't obvious. Now there's an opportunity to take that expertise to a regional level. Join Waters in a newly created APAC role and become the technical leader responsible for helping shape the future service landscape for BD COR across the region. Working across multiple countries, you'll play a critical role in building technical capability, strengthening self‑sufficiency and reducing reliance on global escalations, helping customers achieve exceptional system performance and uptime.

At Waters, innovation isn't just about technology. It's about enabling scientific discovery and improving lives.

• Act as the APAC subject matter expert for the BD COR platform
• Support complex technical escalations and troubleshooting activities across the region
• Drive improvements in regional service capability and technical self-sufficiency
• Develop and deliver advanced technical training programs for Field Service Engineers and Technical Specialists
• Build and maintain a strong regional network of BD COR technical experts
• Lead troubleshooting best practices and escalation management processes
• Support regional deployment, installation and service readiness activities
• Analyse performance trends and identify opportunities to improve uptime and customer outcomes
• Work closely with Remote Monitoring teams to strengthen remote diagnostics and first‑time resolution capabilities
• Support launch readiness, system upgrades, software releases and field corrective actions
• Partner with global technical teams to share learnings, best practices and technical insights
• Contribute to ongoing improvements in service processes, tools and documentation

About You

You're naturally curious, highly analytical and at your best when solving complex technical challenges. Perhaps you're currently working as a Senior Field Service Engineer, Technical Support Specialist, Escalation Engineer, Technical Instrument Specialist or Applications Engineer supporting sophisticated diagnostic, life science or laboratory automation platforms. You enjoy sharing knowledge, mentoring others and helping build capability across a wider team. You're excited by the opportunity to move beyond country-level support and play a key role in shaping technical excellence across an entire region.

You’ll Bring

• Experience supporting complex diagnostic, life sciences or laboratory instrumentation
• A strong background in field service, technical support or escalation management
• Demonstrated experience troubleshooting integrated hardware, software and connectivity issues
• Strong understanding of automation technologies and instrument workflows
• Excellent analytical and problem-solving capabilities
• Experience delivering technical training, coaching or knowledge transfer activities
• The ability to influence and collaborate with stakeholders across multiple functions and countries
• Outstanding communication and presentation skills
• A passion for continuous improvement and operational excellence

You’ll Ideally Have Exposure To Technologies Such As

• Molecular diagnostics
• Clinical diagnostics
• Laboratory automation
• Life sciences instrumentation
• Middleware, networking or connectivity solutions
• Remote diagnostics and monitoring tools
• An engineering qualification in electronics, automation, software, electromechanics or a related discipline will be highly regarded.

Why Join Waters?

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYE: WAT),byapplyingtothis role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientificexpertiseacross biology, chemistry, and physics. Waterscollaborateswith analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance.Through a shared culture of relentless innovation, Waters’ passionate team of approximately16,000colleaguespartner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

What's In It for You?

• Newly created regional position with significant influence and visibility
• Opportunity to become the APAC technical authority for BD COR
• Help design and build regional technical capability and self-sufficiency
• Work with one of the most advanced molecular diagnostic platforms in the market
• Exposure to technical leaders and stakeholders across APAC and globally
• Opportunity to shape future service readiness, training and escalation strategies
• Regional scope with meaningful impact on customer outcomes
• Career growth within a global organisation focused on science, diagnostics and innovation
• Flexible location - Sydney, Melbourne or Queensland

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

AUS Sydney - North Ryde

Additional Locations

AUS Brisbane, AUS Melbourne