APAC Regional Technical Authority — COR Platform

BD; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Job summary

Waters in Australia seeks a regional technical leader for the BD COR platform across APAC. You will act as the technical expert, support complex diagnostics, drive regional capability, and reduce escalations to improve system uptime.

Based in Sydney, Brisbane, or Melbourne, the role involves cross-border collaboration with global teams, deployment readiness, and shaping regional service strategies in a fast-growing life sciences environment.

Qualifications

• Experience supporting complex diagnostic, life sciences or laboratory instrumentation.
• Strong background in field service, technical support or escalation management.
• Experience troubleshooting integrated hardware, software and connectivity issues.
• Understanding automation technologies and instrument workflows.
• Excellent analytical and problem-solving capabilities.
• Experience delivering technical training or knowledge transfer.
• Ability to influence and collaborate with stakeholders across multiple functions and countries.
• Outstanding communication and presentation skills.
• Passion for continuous improvement and operational excellence.

Responsibilities

• Act as the APAC subject matter expert for the BD COR platform.
• Support complex technical escalations and troubleshooting activities across the region.
• Drive improvements in regional service capability and technical self-sufficiency.
• Develop and deliver advanced technical training programs for Field Service Engineers and Technical Specialists.
• Build and maintain a strong regional network of BD COR technical experts.
• Lead troubleshooting best practices and escalation management processes.
• Support regional deployment, installation and service readiness activities.
• Analyse performance trends and identify opportunities to improve uptime and customer outcomes.
• Work closely with Remote Monitoring teams to strengthen remote diagnostics and first-time resolution capabilities.
• Support launch readiness, system upgrades, software releases and field corrective actions.
• Partner with global technical teams to share learnings, best practices and technical insights.
• Contribute to ongoing improvements in service processes, tools and documentation.

Skills

Field Service Experience

Troubleshooting Hardware & Software

Automation Technologies Understanding

Diagnostics Instrument Knowledge

Communication Skills

Education

Engineering qualification in electronics/automation

Tools

Remote Monitoring Tools

Networking Knowledge

Diagnostics Software

Job description

Waters in Australia seeks a regional technical leader for the BD COR platform across APAC. You will act as the technical expert, support complex diagnostics, drive regional capability, and reduce escalations to improve system uptime.

Based in Sydney, Brisbane, or Melbourne, the role involves cross-border collaboration with global teams, deployment readiness, and shaping regional service strategies in a fast-growing life sciences environment.