APAC BD COR Regional Technical Authority

BD

Sydney

On-site

AUD 120,000 - 180,000

Full time

8 days ago

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Job summary

Waters is recruiting for an APAC Principal Technical Specialist - BD COR to lead technical excellence across the APAC region. Based in Australia, you will partner with Field Service Engineers, Remote Support and global experts to drive uptime and service readiness.

You will shape regional service capability, deliver advanced training, and influence regional escalation practices while collaborating with multiple countries to deliver exceptional technical outcomes.

Qualifications

Experience supporting complex diagnostic, life sciences or laboratory instrumentation.
Background in field service, technical support or escalation management.
Troubleshooting hardware, software and connectivity issues; automation workflows.
Excellent analytical and problem-solving skills.
Experience delivering technical training or knowledge transfer.
Ability to influence stakeholders across functions and countries.
Outstanding communication and presentation skills.
Passion for continuous improvement and operational excellence.

Responsibilities

Act as APAC technical expert for BD COR platform across Waters APAC region.
Support complex escalations and troubleshooting across the region.
Drive improvements in regional service capability and self-sufficiency.
Develop and deliver advanced technical training programs for field engineers and specialists.
Build regional network of BD COR technical experts and manage escalations.
Support deployments, installations and service readiness activities.
Analyze performance trends to improve uptime and outcomes.