AO3 Program Support Officer - AIM

Empire Group; Sunshine Coast Regional; On-site; AUD 60,000 - 76,000; Full time

Job summary

Empire Group on the Sunshine Coast is seeking a Program Support Officer (AO3) to join a busy team. You will provide essential administrative and information management support across regional programs and activities.

Reporting to the Advisor (Administration), the role requires strong communication, org skills, and experience with MS Office. Full-time with two office locations on a rotating basis; immediate start available.

Qualifications

• Strong communication and stakeholder engagement skills.
• Experience in administration, program support or information management.
• Ability to organise and prioritise competing tasks effectively.
• Sound problem-solving skills and the ability to apply policies and procedures.
• High attention to detail and accuracy when managing records and documentation.
• Experience using business systems, databases and Microsoft Office applications.

Responsibilities

• Providing high-quality administrative and program support services.
• Preparing correspondence, reports, meeting agendas and minutes.
• Maintaining records, registers and business documentation.
• Managing data entry and information within records management systems.
• Assisting staff with the correct use of forms, systems and processes.
• Researching routine business matters and providing recommendations in line with policies and procedures.
• Coordinating and maintaining a regional vehicle fleet.
• Liaising with internal and external stakeholders to ensure timely service delivery.
• Supporting compliance with organisational policies, procedures and confidentiality requirements.

Skills

Communication

Stakeholder engagement

Administration

Program support

Information management

Organisational skills

Problem solving

Policies and procedures

Records management

Tools

Microsoft Office

Job description

A03 Program Support Officer AIM - Sunshine Coast

Support. Coordinate. Make an Impact.

We are seeking an organised and proactive Program Support Officer (AO3) to join a busy and collaborative team. This role is ideal for an experienced administrator who enjoys working across a broad range of business support and information management functions while providing exceptional service to internal stakeholders.

About the Role Reporting to the Advisor (Administration), you will provide essential administrative and information management support to ensure the smooth day-to-day operation of regional programs and business activities.

Key responsibilities include:

• Providing high-quality administrative and program support services.
• Preparing correspondence, reports, meeting agendas and minutes.
• Maintaining records, registers and business documentation.
• Managing data entry and information within records management systems.
• Assisting staff with the correct use of forms, systems and processes.
• Researching routine business matters and providing recommendations in line with policies and procedures.
• Coordinating and maintaining a regional vehicle fleet.
• Liaising with internal and external stakeholders to ensure timely service delivery.
• Supporting compliance with organisational policies, procedures and confidentiality requirements.

About You To be successful in this role, you will possess:

• Strong communication and stakeholder engagement skills.
• Previous experience in administration, program support or information management.
• The ability to organise and prioritise competing tasks effectively.
• Sound problem-solving skills and the ability to apply policies and procedures.
• High attention to detail and accuracy when managing records and documentation.
• Experience using business systems, databases and Microsoft Office applications.

What's on Offer?

• Opportunity to work within a supportive and professional team.
• Diverse and varied workload with exposure to multiple business functions.
• Full-time contract opportunity.
• Work across two office locations on a rotating basis.
• Immediate start available.

Immediate commencement | Job closes 5th October, 2026

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.