AO3 Program Support Officer

Chandler Macleod; Sunshine Coast Regional; Hybrid; AUD 72,000 - 79,000; Full time

Benefits offered by this job

Superannuation

Job summary

Chandler Macleod is seeking an AO3 Program Support Officer (AIM) to deliver high-quality administration and information management support across the North Coast region. The role is based in Buderim, QLD, with rotating offices and potential hybrid on-site work.

The position supports coordinating workflow, stakeholder liaison, and maintaining accurate records to ensure compliance with policy and legislation. Experience in government or public service administration is advantageous.

Qualifications

• Proven administration support experience in a structured environment.
• Strong communication and stakeholder engagement skills.
• Sound judgement and attention to detail with ability to manage competing priorities.
• Confidence with systems, registers and records management.
• Ability to apply policies and procedures to routine operational matters.

Responsibilities

• Prepare routine correspondence, papers and reports for review and delegation.
• Provide day-to-day administration and information management support to the team.
• Research and analyse routine business matters and make recommendations aligned to policy and legislation.
• Compile and complete standard forms and documentation, and support staff to follow correct processes.

Skills

Administration support

Stakeholder engagement

Records management

Policy compliance

Job description

AO3 Program Support Officer (AIM) – Program Support / Administration

Location: Buderim, QLD (rotating across two office locations)

Assignment: 2-year contract

Working arrangement: Possible hybrid (role is primarily on-site)

Rate: $51.13 – $56.72 per hour + super

An opportunity is available for an experienced AO3 Program Support Officer (AIM) to provide high-quality administration and information management support within a busy North Coast region office environment. This role suits someone who enjoys coordinating workflow, supporting stakeholders, and maintaining accurate records and reporting.

About the role

• Prepare routine correspondence, papers and reports for review and delegate consideration
• Provide day-to-day administration and information management support to the team
• Research and analyse routine business matters and make recommendations aligned to policy and legislation
• Compile and complete standard forms and documentation, and support staff to follow correct processes (including corrections where required)
• Provide advice and guidance to staff on using internal systems
• Record and distribute meeting minutes as requested/required
• Maintain reports, registers and tracking tools
• Assist with managing the region’s vehicle fleet
• Capture and maintain information in a records management system
• Liaise with internal and external stakeholders, maintaining confidentiality and professional conduct in line with Public Service Values and the Code of Conduct
• Support planning and coordination of tasks/workflow and assist with training/performance support as needed

What you’ll bring

• Proven administration support experience in a structured environment
• Strong communication and stakeholder engagement skills
• Sound judgement, attention to detail and the ability to manage competing priorities
• Confidence working with systems, registers, documentation and records management
• Ability to apply policies, procedures and processes to routine operational matters