AO3 Contact Centre Consultant

Tacticall Recruitment; Brisbane; On-site; AUD 53,000 - 75,000; Full time

Job summary

Tacticall Recruitment is seeking Contact Centre Consultants for a vocational education provider in Brisbane. You will handle student enquiries, deliver course information and manage enrolment questions, with high-volume inbound and outbound calls during peak periods.

Roles commence 16 November, run through 20 February 2027, full-time hours 8.30am–6.00pm, some overtime. On-site at Mt. Gravatt with remuneration of $46.55/hr + Super.

Qualifications

• Customer service focus for student enquiries and course information.
• Ability to handle high volume inbound/outbound calls during peak periods.
• Accurate data entry and updating student management systems.

Responsibilities

• Providing information on courses and enrolment options
• Making outbound follow up calls to students
• Responding to general student enquiries
• Completing general administrative support tasks
• Maintaining and updating student management systems

Skills

Customer service

Outbound calls

Information delivery

Data entry

Tools

CRM

Student CRM

MS Excel

Job description

• Full Time Temporary
• Student Enquiry Customer Service
• Vocational Education/Training Provider

Our client, a vocational education leader is seeking multiple Contact Centre Consultants. As a Contact Centre Consultant you will be key to delivering accurate information to students regarding courses and general enquiries. Supporting our clients peak period, these roles will be high volume student communication through inbound and outbound calls.

Key Responsibilities:

• Providing information on courses and enrolment options
• Making outbound follow up calls to students
• Responding to general student enquiries
• Completing general administrative support tasks
• Maintaining and updating student management systems

When will I do it?

• These roles are temporary positions available to commence 16th November with a duration through until 20 February 2027
• You will work full-time hours Monday to Friday between 8.30am - 6.00pm with some overtime required
• Initial training is for 1-2 weeks (30-32hrs/wk)
• These positions will be based at Mt. Gravatt and remunerated at $46.55/hr + Super

A compulsory criminal history check will be conducted for shortlisted candidates. Candidates on Working Holiday Visas will be considered. For more positions visit www.tacticall.com.au where you can also stay in touch with new jobs by liking us on facebook and following us on Linkedin