Contact Centre Consultant

Davidson; Gold Coast City; On-site; AUD 67,000 - 69,000; Full time

Benefits offered by this job

Supportive team environment with full training provided

Immediate start

No sales pressure

Job summary

A leading Australian-owned business in strata management seeks a Contact Centre Consultant in Southport. The role involves making outbound calls to inform customers about changes to their direct debit payment process. This is a non-sales role focused on communication and customer service, requiring attention to detail and a confident phone manner. Full training will be provided, and the position is ideal for those seeking short-term work.

Qualifications

• Previous customer service or call centre experience is ideal.
• Strong attention to detail and basic data entry capability.

Responsibilities

• Make outbound calls to existing customers using a provided script.
• Communicate changes to direct debit arrangements clearly and accurately.
• Record outcomes and update customer records with attention to detail.

Skills

Customer Service

Verbal Communication

Attention to Detail

Job description

Contact Centre Consultant (JN -052025-40253) Southport, Gold Coast, Australia

Salary: AUD32 - AUD33 per hour + Super

About the Company

Our client is a leading Australian-owned business in the strata management industry, with a trusted reputation and a network of 30 branches across the country. Backed by over 70 years of experience, they pride themselves on delivering professional, customer-focused service and fostering a workplace culture built on support, collaboration, and career growth. The Southport branch is currently looking for a reliable team member to assist with an important customer outreach project.




About the Role

As an Outbound Customer Service Officer, you’ll be contacting existing customers to notify them of changes to their direct debit payment process, following updates from the Bank's direct debit process. This is not a sales role – it’s purely focused on relaying important information in a professional and friendly manner.

You’ll be making around 80 calls per day, working through a list of approximately 2,000 customers over the course of a 6-week assignment. A full script and training will be provided, along with light data entry tasks to log the outcomes of each call.

Key Responsibilities

• Make outbound calls to existing customers using a provided script
• Communicate changes to direct debit arrangements clearly and accurately
• Record outcomes and update customer records with attention to detail
• Follow call volumes and productivity targets while maintaining professionalism

About You

• Previous customer service or call centre experience is ideal
• Confident phone manner and strong verbal communication skills
• Ability to work efficiently in a high-volume environment
• Comfortable with repetitive tasks and following structured processes
• Strong attention to detail and basic data entry capability
• Available full-time for up to 6 weeks, based in Southport

The Benefits

• Join a respected company in the property and strata management space
• No sales pressure – purely an informative role
• Office located in Southport, close to public transport
• Supportive team environment with full training provided
• Immediate start – ideal for someone between roles or seeking short-term work

Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Taylah Gurney at [e-mail], quoting reference JN -052025-40253. Want to know more about Davidson? Visit us at www.davidsonwp.com

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