ANZ Retail Operations Associate Manager

Tapestry (Coach/Kate Spade); Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts and benefits

Job summary

Kate Spade New York is seeking a driven Retail Operations professional to support day-to-day store network operations across Australia and New Zealand. You will partner with Store Managers, cross-functional teams and vendors to ensure operations are efficient, safe and aligned with brand standards.

The role is well-suited to someone who thrives in a fast-paced retail environment, balancing priorities, projects and stakeholder management while driving consistency across stores.

Qualifications

• 3+ years of experience in retail operations or a similar environment.
• Experience managing relationships with vendors, contractors and service providers.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and stakeholder management.
• Advanced MS Office skills, particularly Excel and PowerPoint.

Responsibilities

• Support the execution of operational initiatives across the ANZ store network.
• Partner with Store Managers to drive operational consistency and best practice.
• Coordinate and communicate retail operational processes, policies, and updates.
• Identify opportunities to improve store efficiency and simplify ways of working.
• Assist with store openings, refurbishments, relocations, and operational projects.
• Act as the primary contact for maintenance providers, landlords, contractors, and other vendors.
• Coordinate store repairs and maintenance requests and monitor service levels.
• Support invoice processing, vendor documentation, and budget tracking.
• Build strong relationships with external partners to deliver exceptional support to stores.
• Provide day-to-day operational support to store teams.
• Collaborate with Retail, HR, Finance, IT, Visual Merchandising, Loss Prevention.
• Support coordination of operational supplies, store equipment, and uniforms.
• Assist with store communications and training resources.
• Maintain operational trackers, reporting dashboards, and project timelines.
• Analyse operational data and provide insights for decisions.
• Coordinate retail projects and ensure delivery across stores.

Skills

Retail ops

Vendor mgmt

Stakeholder mgmt

MS Office

Excel

PowerPoint

Tools

MS Office

Excel

PowerPoint

Job description

Kate Spade New York is seeking a driven Retail Operations professional to support day-to-day store network operations across Australia and New Zealand. You will partner with Store Managers, cross-functional teams and vendors to ensure operations are efficient, safe and aligned with brand standards.

The role is well-suited to someone who thrives in a fast-paced retail environment, balancing priorities, projects and stakeholder management while driving consistency across stores.