Retail Operations Assistant Manager

Tapestry (Coach/Kate Spade); Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts and benefits

Job summary

Kate Spade New York is seeking a driven Retail Operations professional to support day-to-day store network operations across Australia and New Zealand. You will partner with Store Managers, cross-functional teams and vendors to ensure operations are efficient, safe and aligned with brand standards.

The role is well-suited to someone who thrives in a fast-paced retail environment, balancing priorities, projects and stakeholder management while driving consistency across stores.

Qualifications

• 3+ years of experience in retail operations or a similar environment.
• Experience managing relationships with vendors, contractors and service providers.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and stakeholder management.
• Advanced MS Office skills, particularly Excel and PowerPoint.

Responsibilities

• Support the execution of operational initiatives across the ANZ store network.
• Partner with Store Managers to drive operational consistency and best practice.
• Coordinate and communicate retail operational processes, policies, and updates.
• Identify opportunities to improve store efficiency and simplify ways of working.
• Assist with store openings, refurbishments, relocations, and operational projects.
• Act as the primary contact for maintenance providers, landlords, contractors, and other vendors.
• Coordinate store repairs and maintenance requests and monitor service levels.
• Support invoice processing, vendor documentation, and budget tracking.
• Build strong relationships with external partners to deliver exceptional support to stores.
• Provide day-to-day operational support to store teams.
• Collaborate with Retail, HR, Finance, IT, Visual Merchandising, Loss Prevention.
• Support coordination of operational supplies, store equipment, and uniforms.
• Assist with store communications and training resources.
• Maintain operational trackers, reporting dashboards, and project timelines.
• Analyse operational data and provide insights for decisions.
• Coordinate retail projects and ensure delivery across stores.

Skills

Retail ops

Vendor mgmt

Stakeholder mgmt

MS Office

Excel

PowerPoint

Tools

MS Office

Excel

PowerPoint

Job description

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

About the Role

Reporting to the Retail Operations Manager, ANZ, you will play a key role in supporting the day-to-day operations of our retail stores across Australia and New Zealand. Working closely with Store Managers, cross-functional teams, and external vendors, you will help ensure our stores operate efficiently, safely, and in line with brand standards.

This is a dynamic role suited to someone who thrives in a fast-paced retail environment and enjoys balancing operational priorities, project coordination, and stakeholder management.

What You'll Be Doing

Retail Operations

Support the execution of operational initiatives across the ANZ store network.

Partner with Store Managers to drive operational consistency and best practice.

Coordinate and communicate retail operational processes, policies, and updates.

Identify opportunities to improve store efficiency and simplify ways of working.

Assist with store openings, refurbishments, relocations, and operational projects.

Vendor & Facilities Management

Act as the primary point of contact for maintenance providers, landlords, contractors, and other vendors.

Coordinate store repairs and maintenance requests to ensure timely resolution.

Manage service requests and monitor vendor performance against agreed service levels.

Support invoice processing, vendor documentation, and budget tracking.

Build strong relationships with external partners to deliver exceptional support to stores.

Store Support

Provide day-to-day operational support and guidance to store teams.

Partner with internal stakeholders including Retail, HR, Finance, IT, Visual Merchandising, and Loss Prevention.

Support the coordination of operational supplies, store equipment, and uniforms.

Assist with store communications and training resources.

Reporting & Projects

Maintain operational trackers, reporting dashboards, and project timelines.

Analyse operational data and provide insights to support business decisions.

Coordinate retail projects and ensure successful delivery across stores.

Support budget management and cost-control initiatives.

What You'll Bring

3+ years' experience in retail operations, facilities coordination, store support, or a similar retail environment.

Experience managing relationships with vendors, contractors, and service providers.

Strong organisational skills with the ability to manage multiple priorities simultaneously.

Excellent communication and stakeholder management skills.

High attention to detail and a proactive problem-solving mindset.

Advanced Microsoft Office skills, particularly Excel and PowerPoint.

Experience supporting multi-site retail operations will be highly regarded.

Why Join Kate Spade New York?

Be part of an iconic global fashion and lifestyle brand.

Work with a collaborative and supportive ANZ team.

Opportunity to contribute to exciting retail projects and initiatives.

Career development and growth opportunities within Tapestry's house of brands.

Generous employee discounts and benefits.

If you are passionate about retail operations, enjoy building strong partnerships, and want to make a meaningful impact across a thriving store network, we'd love to hear from you.

Our Competencies for All Employees

• Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Result