Retail Assistant Manager: Team Leader & Operations

Otr Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Brand exposure

Job summary

Kate Spade New York, part of Tapestry, seeks a Retail Operations Coordinator to support day-to-day operations across Australia and New Zealand. You will work with Store Managers and cross-functional teams to ensure stores operate efficiently, safely, and in line with brand standards.

The role focuses on coordinating initiatives, vendor and facilities management, and reporting, with emphasis on stakeholder management and multi-site support.

Qualifications

• 3+ years' experience in retail operations, facilities coordination, store support, or similar retail environment.
• Experience managing relationships with vendors, contractors, and service providers.
• Strong organizational skills with ability to manage multiple priorities.
• Excellent communication and stakeholder management skills.
• High attention to detail and proactive problem-solving mindset.
• Advanced MS Office skills (Excel, PowerPoint).
• Experience supporting multi-site retail operations is highly regarded.

Responsibilities

• Support the execution of operational initiatives across the ANZ store network.
• Partner with Store Managers to drive operational consistency and best practice.
• Coordinate and communicate retail operational processes, policies, and updates.
• Identify opportunities to improve store efficiency and simplify ways of working.
• Assist with store openings, refurbishments, relocations, and operational projects.

Skills

Retail operations

Vendor management

Stakeholder management

Organization

Communication

Excel

PowerPoint

Multi-site experience

Tools

Excel

PowerPoint

Job description

About the Role

Reporting to the Retail Operations Manager, ANZ, you will play a key role in supporting the day‑to‑day operations of our retail stores across Australia and New Zealand. Working closely with Store Managers, cross‑functional teams, and external vendors, you will help ensure our stores operate efficiently, safely, and in line with brand standards.

This is a dynamic role suited to someone who thrives in a fast‑paced retail environment and enjoys balancing operational priorities, project coordination, and stakeholder management.

What You'll Be Doing

• Support the execution of operational initiatives across the ANZ store network.
• Partner with Store Managers to drive operational consistency and best practice.
• Coordinate and communicate retail operational processes, policies, and updates.
• Identify opportunities to improve store efficiency and simplify ways of working.
• Assist with store openings, refurbishments, relocations, and operational projects.

Vendor & Facilities Management

• Act as the primary point of contact for maintenance providers, landlords, contractors, and other vendors.
• Coordinate store repairs and maintenance requests to ensure timely resolution.
• Manage service requests and monitor vendor performance against agreed service levels.
• Support invoice processing, vendor documentation, and budget tracking.
• Build strong relationships with external partners to deliver exceptional support to stores.

Store Support

• Provide day‑to‑day operational support and guidance to store teams.
• Partner with internal stakeholders including Retail, HR, Finance, IT, Visual Merchandising, and Loss Prevention.
• Support the coordination of operational supplies, store equipment, and uniforms.
• Assist with store communications and training resources.

Reporting & Projects

• Maintain operational trackers, reporting dashboards, and project timelines.
• Analyse operational data and provide insights to support business decisions.
• Coordinate retail projects and ensure successful delivery across stores.
• Support budget management and cost‑control initiatives.

What You'll Bring

• 3+ years' experience in retail operations, facilities coordination, store support, or a similar retail environment.
• Experience managing relationships with vendors, contractors, and service providers.
• Strong organisational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and stakeholder management skills.
• High attention to detail and a proactive problem‑solving mindset.
• Advanced Microsoft Office skills, particularly Excel and PowerPoint.
• Experience supporting multi‑site retail operations will be highly regarded.

Why Join Kate Spade New York?

• Be part of an iconic global fashion and lifestyle brand.
• Work with a collaborative and supportive ANZ team.
• Opportunity to contribute to exciting retail projects and initiatives.
• Career development and growth opportunities within Tapestry's house of brands.
• Generous employee discounts and benefits.

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.