ANZ Demand Planner & Customer Service Lead

Bel; New South Wales; On-site; AUD 70,000 - 95,000; Full time

Job summary

The Bel Group is seeking a Demand Planner & Customer Service Specialist to lead the ANZ demand planning process, build reliable forecasts, and ensure alignment between Sales, Marketing, Finance, and Supply Planning. The role also supports customer service and logistics to maintain service levels and accurate order execution.

Role split: 70% Demand Planning and 30% Customer Service & Logistics. 3–5 years in related roles; fluent English; SAP and forecasting tools experience preferred.

Qualifications

• 3–5 years of experience in demand planning, customer service, supply planning or a similar supply chain role.
• Fluent English; experience in FMCG, retail, export or distributor-based environments is a plus.
• Strong analytical skills and knowledge of forecasting, SAP, planning tools and order-to-invoice processes.

Responsibilities

• Lead the ANZ demand planning cycle, including forecast building, reviews, assumptions, risks and opportunities.
• Drive forecast accuracy, bias improvement, inventory visibility and service risk mitigation.
• Collaborate with Sales, Marketing, Finance, Supply Planning, distributors and customers.
• Support order follow-up, customer communication, claims coordination, master data accuracy and logistics-related issues.

Skills

Forecasting

SAP

Planning tools

Cross-functional

Analytical skills

Tools

Forecasting software

Job description

The Bel Group is seeking a Demand Planner & Customer Service Specialist to lead the ANZ demand planning process, build reliable forecasts, and ensure alignment between Sales, Marketing, Finance, and Supply Planning. The role also supports customer service and logistics to maintain service levels and accurate order execution.

Role split: 70% Demand Planning and 30% Customer Service & Logistics. 3–5 years in related roles; fluent English; SAP and forecasting tools experience preferred.