ANZ Cloud Success Partner

AvePoint; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

AvePoint is seeking a proactive Customer Success Specialist to join the ANZ team in Australia. You will manage a diverse customer portfolio, drive product adoption, monitor health, and partner with Sales to identify renewal and expansion opportunities.

You will collaborate with cross-functional teams to deliver value, address challenges early, and ensure customers realise measurable outcomes from AvePoint cloud solutions.

Qualifications

• 3+ years in Customer Success, SaaS or related role.
• Strong relationship-building and communication skills.
• Ability to manage multiple customer engagements concurrently.
• Experience with customer usage data, adoption metrics or health indicators.
• Ability to communicate with both technical and business stakeholders.
• Working knowledge of Microsoft 365, Teams/SharePoint/Power Platform.
• Familiarity with CRM and CS platforms is a plus.

Responsibilities

• Manage a portfolio of customers across Australia and New Zealand.
• Build trusted relationships with key customer stakeholders.
• Conduct check-ins, business reviews, product walkthroughs, and adoption discussions.
• Help customers realise value of AvePoint solutions throughout the lifecycle.
• Identify renewal, expansion, and upsell opportunities; collaborate with Sales/CS.

Skills

Relationship building

Communication

Problem solving

Organisational skills

Multitasking

Adoption metrics

Stakeholder communication

Tools

CRM software

Microsoft 365

Power Platform

SharePoint

Job description

AvePoint is seeking a proactive Customer Success Specialist to join the ANZ team in Australia. You will manage a diverse customer portfolio, drive product adoption, monitor health, and partner with Sales to identify renewal and expansion opportunities.

You will collaborate with cross-functional teams to deliver value, address challenges early, and ensure customers realise measurable outcomes from AvePoint cloud solutions.