Animal and Customer Care Attendant

Animal Welfare League SA; Adelaide; Vor Ort; AUD 30.000 - 41.000; Teilzeit

Zusammenfassung

Animal Welfare League SA in Adelaide is seeking an Animal & Customer Care Attendant to provide high-quality care to animals and friendly, professional service to the public, volunteers and stakeholders. This casual and fixed-term role combines animal care, customer support and administrative duties, with responsibilities including admissions, adoptions, lost and found enquiries, data entry and sales/donations processing.

Weekend work may be required.

Qualifikationen

• Strong customer service and communication skills.
• Ability to work both in a team and independently.
• Strong organisational skills and attention to detail.
• Reliable, professional and adaptable in a fast-paced environment.
• Confident using computer systems and learning new software.
• Ability to follow procedures, policies and safe work practices.
• Previous animal handling or husbandry experience in a shelter, boarding, veterinary, rescue or similar environment.
• Experience with fearful or complex animal needs.
• Understanding of animal behaviour and welfare.

Aufgaben

• Provide safe and effective animal handling and husbandry.
• Feed, exercise, monitor and care for animals per AWL procedures.
• Clean and maintain animal accommodation to a high standard.
• Monitor animal health and welfare and elevate concerns appropriately.
• Assist with animal admissions, adoptions, reunifications and surrenders.
• Perform accurate data entry and maintain animal and customer records.
• Coordinate customer enquiries, appointments and animal-related services.
• Process sales, donations and customer transactions.
• Respond to phone, email and face-to-face enquiries.
• Promote AWL products, services and programs.
• Work collaboratively with employees, volunteers, councils, veterinarians and other stakeholders.
• Follow infection control, biosecurity and workplace safety procedures at all times.

Kenntnisse

Customer service

Teamwork

Organisational skills

Reliability

Computer literacy

Procedures & safety

Animal handling

Animal welfare knowledge

Biosecurity awareness

Ausbildung

Certificate II in Animal Studies or similar

Currently studying Animal Care/ Veterinary-related field

Jobbeschreibung

Casual & Fixed-Term Opportunities | Wingfield & Edinburgh North

At Animal Welfare League SA, you'll play an important role in caring for vulnerable animals while supporting members of the community through every stage of their journey with us. This varied and rewarding role combines practical animal care, customer service and administrative responsibilities to help achieve positive outcomes for both animals and people.

About the Role

The Animal & Customer Care Attendant provides high-quality care to animals across our shelter locations while delivering professional and compassionate service to members of the public, volunteers, councils, veterinarians and other stakeholders.

Working as part of a collaborative team, you will assist with animal admissions, adoptions, lost and found enquiries, customer enquiries and the day-to-day care and wellbeing of animals in our care.

Key Responsibilities

Provide safe and effective animal handling and husbandry.

Feed, exercise, monitor and care for animals in accordance with AWL procedures.

Clean and maintain animal accommodation to a high standard.

Monitor animal health and welfare and elevate concerns appropriately.

Assist with animal admissions, adoptions, reunifications and surrenders.

Perform accurate data entry and maintain animal and customer records.

Coordinate customer enquiries, appointments and animal-related services.

Process sales, donations and customer transactions.

Respond to phone, email and face-to-face enquiries.

Promote AWL products, services and programs.

Work collaboratively with employees, volunteers, councils, veterinarians and other stakeholders.

Follow infection control, biosecurity and workplace safety procedures at all times.

What We’re Looking For

Strong customer service and communication skills.

Ability to work effectively within a team and independently.

Strong organisational skills and attention to detail.

Reliable, professional and adaptable in a fast-paced environment.

Confident using computer systems and learning new software.

Ability to follow procedures, policies and safe work practices.

Previous animal handling or husbandry experience in a shelter, boarding, veterinary, rescue or similar environment.

Experience working with animals that are fearful, stressed, reactive or have complex needs.

Understanding of animal behaviour, welfare and low-stress handling techniques.

Experience working with biosecurity or infection-control procedures.

Certificate II in Animal Studies or similar qualification.

Students currently studying Animal Care, Veterinary Nursing, Animal Behaviour, Animal Science or a related field are encouraged to apply.

Before You Apply

Shelter work is rewarding, but it's important to understand the realities of the role. A significant portion of your day will involve:

Cleaning animal accommodation and maintaining high hygiene standards.

Feeding, exercising and providing daily care for animals.

Working on your feet in a physically demanding environment.

Caring for animals that may be stressed, fearful, unwell or have complex needs.

Following established procedures and safe animal handling practices.

Working collaboratively as part of a team.

The role can also be emotionally challenging at times, requiring resilience, professionalism and compassion.

Special Requirements

Ability to work weekends, public holidays and peak periods as required.

Current Driver's Licence.

Ability to meet the physical requirements of the role.

Satisfactory National Police Check.

Animal Welfare League of South Australia Inc (AWL) brings together lost and abandoned pets and caring humans to create happy homes where everyone feels loved.