Animal Shelter Care & Customer Service Attendant

Animal Welfare League SA; Adelaide; On-site; AUD 30,000 - 41,000; Part time

Job summary

Animal Welfare League SA in Adelaide is seeking an Animal & Customer Care Attendant to provide high-quality care to animals and friendly, professional service to the public, volunteers and stakeholders. This casual and fixed-term role combines animal care, customer support and administrative duties, with responsibilities including admissions, adoptions, lost and found enquiries, data entry and sales/donations processing.

Weekend work may be required.

Qualifications

• Strong customer service and communication skills.
• Ability to work both in a team and independently.
• Strong organisational skills and attention to detail.
• Reliable, professional and adaptable in a fast-paced environment.
• Confident using computer systems and learning new software.
• Ability to follow procedures, policies and safe work practices.
• Previous animal handling or husbandry experience in a shelter, boarding, veterinary, rescue or similar environment.
• Experience with fearful or complex animal needs.
• Understanding of animal behaviour and welfare.

Responsibilities

• Provide safe and effective animal handling and husbandry.
• Feed, exercise, monitor and care for animals per AWL procedures.
• Clean and maintain animal accommodation to a high standard.
• Monitor animal health and welfare and elevate concerns appropriately.
• Assist with animal admissions, adoptions, reunifications and surrenders.
• Perform accurate data entry and maintain animal and customer records.
• Coordinate customer enquiries, appointments and animal-related services.
• Process sales, donations and customer transactions.
• Respond to phone, email and face-to-face enquiries.
• Promote AWL products, services and programs.
• Work collaboratively with employees, volunteers, councils, veterinarians and other stakeholders.
• Follow infection control, biosecurity and workplace safety procedures at all times.

Skills

Customer service

Teamwork

Organisational skills

Reliability

Computer literacy

Procedures & safety

Animal handling

Animal welfare knowledge

Biosecurity awareness

Education

Certificate II in Animal Studies or similar

Currently studying Animal Care/ Veterinary-related field

Job description

Animal Welfare League SA in Adelaide is seeking an Animal & Customer Care Attendant to provide high-quality care to animals and friendly, professional service to the public, volunteers and stakeholders. This casual and fixed-term role combines animal care, customer support and administrative duties, with responsibilities including admissions, adoptions, lost and found enquiries, data entry and sales/donations processing.

Weekend work may be required.