Analytics & Training Specialist

NSW Department of Communities and Justice; City of Parramatta; Hybrid; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Challenging career

Flexible work environment

Competitive pay and conditions

Training opportunities

Health & Wellbeing programs

Job summary

NSW Department of Communities and Justice's NSW Sheriff's Office is seeking an Analyst Support Officer in Parramatta. You will provide technical, project and analytical support across critical operational systems, deliver training to frontline staff, and maintain learning materials.

Collaborating with senior leaders and stakeholders, you will contribute to projects driving business process improvement, strategic planning, performance reporting and policy implementation.

Qualifications

• Experience with software backend systems, gathering and documenting business requirements for software solutions.
• Ability to translate between technical and operational requirements for developers and stakeholders.
• Experience in reporting administration across multiple operating systems and producing concise statistical reports.
• Ability to develop and maintain knowledge and technical capability.

Responsibilities

• Deliver training to frontline staff on information management systems and maintain learning materials.
• Investigate and resolve data errors within case management systems and address user support queries.
• Analyse system data to develop statewide statistical reports and provide insights for strategic planning.
• Translate complex business requirements into technical specifications for developers and communicate concepts clearly.
• Develop and maintain relationships with internal and external stakeholders across diverse backgrounds.

Skills

Backend systems

Requirements gathering

Stakeholder communication

Reporting

Job description

NSW Department of Communities and Justice's NSW Sheriff's Office is seeking an Analyst Support Officer in Parramatta. You will provide technical, project and analytical support across critical operational systems, deliver training to frontline staff, and maintain learning materials.

Collaborating with senior leaders and stakeholders, you will contribute to projects driving business process improvement, strategic planning, performance reporting and policy implementation.