Business Analyst - Data and Analytics

NSW Department of Communities and Justice; City of Parramatta; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Health & Wellbeing Programs

Employee Assistance Programs

Flexible, autonomous work environment

Training and development opportunities

Job summary

NSW Department of Communities and Justice is seeking a Business Analyst - Data and Analytics in Parramatta, NSW. The role supports high‑quality reporting and analytics services for Courts, Tribunals and Service Delivery, gathering requirements, documenting reporting needs and improving data flows.

The position is ongoing full-time (35 HPW) with base salary $116,981–$129,492 plus superannuation and annual leave loading. Applications close 7 October 2026.”

Qualifications

• Identify and document reporting requirements to support analytics solutions.
• Analyse systems, processes and workflows to improve reporting.
• Engage with stakeholders to understand needs and communicate findings.
• Support project planning, testing and training activities.
• Monitor and evaluate outcomes to drive continuous improvements.

Responsibilities

• Lead business analysis to identify opportunities for improving systems, processes, and workflows across the organisation.
• Gather, analyse, and document business requirements to support reporting solutions.
• Partner with stakeholders to understand needs, provide insights, and drive informed decision‑making.
• Contribute to project planning, change management, implementation, testing and training activities.
• Monitor and evaluate business analysis outcomes, recommending improvements.
• Translate complex technical information into clear, practical documentation for non‑technical audiences.

Skills

Business Analysis

Stakeholder Engagement

Adaptability & Delivery Focus

Strategic & Technical Communication

Job description

Department/Agency: Department of Communities and Justice

Location: Parramatta, NSW, AU, 2150

• Ongoing - Full-Time (35 HPW)
• Clerk Grade 7/8, base salary ($116,981 - $129,492), plus employer’s contribution to superannuation and annual leave loading

Your role

As a Business Analyst - Data and Analytics, you will support the delivery of high-quality reporting and analytics services for the Courts, Tribunals and Service Delivery division by working with stakeholders to understand work processes, business needs and information requirements. You will gather and document reporting requirements, improve reporting processes and data flows, contributing to the development of reporting solutions that help inform decision‑making, support performance monitoring, and drive continuous improvement.

What you’ll do

• Lead business analysis activities to identify opportunities for improving systems, processes, and workflows across the organisation.
• Gather, analyse, and document business requirements to support the delivery of effective reporting solutions.
• Partner with stakeholders to understand business needs, provide insights, and drive informed decision‑making.
• Contribute to strategic initiatives by supporting project planning, change management, implementation, testing, and training activities.
• Monitor and evaluate business analysis outcomes, recommending continuous improvements to enhance efficiency and service delivery.
• Translate complex technical information into clear, practical documentation that can be easily understood by non‑technical audiences.

What we’re looking for

• Business Analysis: Analyse systems, processes, and workflows to identify and document reporting requirements.
• Stakeholder Engagement: Build strong relationships, gather requirements, and influence outcomes through effective communication and negotiation.
• Adaptability & Delivery Focus: Manage competing priorities, work independently, and produce quality deliverables in a fast‑paced environment.
• Strategic & Technical Communication: Apply industry best practices, embrace emerging technologies, and communicate complex concepts in clear, practical language.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close Wednesday, 7 October 2026 at 11:59pm AEST.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Rebecca Gaylard, Manager Analytics Strategy & Engagement, via email: [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Paola Piña | Talent Acquisition Officer, via [e-mail]

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.