Analyst Support Officer - NSW Sheriff's Office

NSW Department of Communities and Justice; City of Parramatta; Hybrid; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Challenging career

Flexible work environment

Competitive pay and conditions

Training opportunities

Health & Wellbeing programs

Job summary

NSW Department of Communities and Justice's NSW Sheriff's Office is seeking an Analyst Support Officer in Parramatta. You will provide technical, project and analytical support across critical operational systems, deliver training to frontline staff, and maintain learning materials.

Collaborating with senior leaders and stakeholders, you will contribute to projects driving business process improvement, strategic planning, performance reporting and policy implementation.

Qualifications

• Experience with software backend systems, gathering and documenting business requirements for software solutions.
• Ability to translate between technical and operational requirements for developers and stakeholders.
• Experience in reporting administration across multiple operating systems and producing concise statistical reports.
• Ability to develop and maintain knowledge and technical capability.

Responsibilities

• Deliver training to frontline staff on information management systems and maintain learning materials.
• Investigate and resolve data errors within case management systems and address user support queries.
• Analyse system data to develop statewide statistical reports and provide insights for strategic planning.
• Translate complex business requirements into technical specifications for developers and communicate concepts clearly.
• Develop and maintain relationships with internal and external stakeholders across diverse backgrounds.

Skills

Backend systems

Requirements gathering

Stakeholder communication

Reporting

Job description

Analyst Support Officer - NSW Sheriff's Office

Department: SHO Operational Capability & Perform Com

Department/Agency: Department of Communities and Justice

Location: Parramatta, NSW, AU, 2150

Location: Parramatta – Flexible and hybrid arrangements available

Employment Type: Ongoing, Full Time

Salary: Clerk Grade5/6 ($102,936 - $113,579) - plus employer’s contribution to super and annual leave loading.

Your role

Supporting the Operational Capability and Performance Command, you will provide technical, project and analytical support across a range of critical operational systems. The role also delivers training to frontline staff and maintains associated learning materials.

Working collaboratively with senior leaders and stakeholders, you will contribute to the development and delivery of projects that drive business process improvement, strategic planning, performance reporting, and the implementation of organisational policies and procedures.

What you’ll do

• Deliver training to frontline staff on the NSW Sheriff’s Office information management systems and develop and maintain associated learning materials.
• Investigate and resolve data errors within case management systems and address and resolve user support queries.
• Undertake research and analysis of system data and information to develop statewide statistical reports and provide insights and recommendations that inform strategic planning and high-level decision-making.
• Translate complex business requirements into technical specifications for developers and technical teams, while effectively communicating technical concepts and system functionality to Sheriff’s Office staff in a clear and understandable manner.
• Develop and maintain collaborative relationships with internal and external stakeholders, effectively engaging with individuals across diverse professional backgrounds and organisational levels.

What we’re looking for

• Demonstrated experience and understanding of software backend systems, including the ability to gather, analyse and document business requirements for software solutions.
• Experience engaging with developers and technical teams, with the ability to translate between technical and operational requirements and facilitate effective communication between stakeholders.
• Proven experience in reporting administration across multiple operating systems, with the ability to interpret data and produce concise, meaningful statistical reports.
• Ability to develop and maintain knowledge and technical capability.

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us .

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTQIA+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.